Ramone Hernandez
Woodbury ,MN
Summary
Results-driven professional in the field of training and development, known for productivity and efficient task completion and going the extra SMILE. Possess specialized skills in instructional design, employee engagement strategies, and performance management systems. Excel at communication, leadership, and problem-solving to effectively drive organizational growth and learning initiatives.
Overview
9
9
years of professional experience
Work History
Northwest Regional Learning & Development Manager
CEC Entertainment
Minn, MN
02.2022 - Current
- Oversaw P&L management for all MITs (Managers in Training) within my region, ensuring accurate accounting from salaries to travel expenses.
- Verified adherence to performance standards at training facilities and supervised ongoing trainee development.
- Created detailed training materials for product launches and promotional events.
Senior General Manager
CEC Entertainment
Maple Grove/Woodbury, MN
09.2021 - 02.2023
- Directed performance of 10 managers and approximately 50 staff members across my two Fun Centers
- Recognized as the Training Store of the region in Q4 2022.
- Managers on my team Earned 18 Manager of the Quarter awards
- Facilitated seamless transition of my two units to two of my Managers.
- Managed 3.4 million dollars between the two units.
General Manager
CEC Entertainment
Maple Grove, MN
08.2020 - 08.2021
- Make daily decisions that involve time management, staff scheduling and support, uphold product quality, cleanliness and other Company standards
- Build sales and maximize profits by effectively recruiting, training, developing and communicating Company and Guest expectations to the entire team
- Coach, teach and motivate team to maintain high quality Guest service and safety
- Exercise excellent business skills and judgement in cost control procedures, financial accounting, inventory levels and labor management
Senior Assistant Manager
CEC Entertainment
Maple Grove, MN
08.2019 - 07.2020
- Provided leadership and direction to staff, setting clear expectations and monitoring performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited, interviewed, hired, trained, supervised, evaluated job performance of employees.
Education
High School Diploma -
East Ridge High School
Woodbury, MN05-2016
Skills
- E-learning development
- Performance monitoring
- Team development strategies
- Course design
- Staff training
- Employee engagement
Accomplishments
- GM of the Quarter Q1 - 2021
- GM of the Quarter Q1 - 2022
- GM of the Quarter Q2-2022
- Showroom AOI of the Quarter Q1-2019
- Region Training Senior GM of the Quarter Q2-2022
Timeline
Northwest Regional Learning & Development Manager
CEC Entertainment
02.2022 - Current
Senior General Manager
CEC Entertainment
09.2021 - 02.2023
General Manager
CEC Entertainment
08.2020 - 08.2021
Senior Assistant Manager
CEC Entertainment
08.2019 - 07.2020
High School Diploma -
East Ridge High School
Similar Profiles
Edwin LopezEdwin Lopez
Cashier at CEC EntertainmentCashier at CEC Entertainment
Jose Orduño AispuroJose Orduño Aispuro
Cast Member at CEC EntertainmentCast Member at CEC Entertainment
Jailynn MercedesJailynn Mercedes
Senior Assistant Manager at CEC EntertainmentSenior Assistant Manager at CEC Entertainment