Ramonita Figueroa

Troubleshoot user access issues including Resetting passwords and internet connectivity

Troubleshoot user application issues

Remoting into their machine to assist

Professional Communication skills and Problem-solving

VPN connection

active directory password resets

Service Now ticket system

OKTA application issues

Answering incoming calls

Checking in the guest to their rooms

Assisting the guest with any questions they had

Assigning the department of defense their classroom number

checking out the guest from their room

communicating with the house keeping department when a guest has checked out of their room

Inputting tickets to the system

Running daily reports

Monitoring the daily reports

Correcting daily tickets

Getting all the trading tickets from the trading floor

Managing that all the tickets has been inputted in the system

checking if the tickets matched the end of the day reports