Ramonita Jackson
Forney,TX
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
21
21
years of professional experience
Work History
Driver Planning Manager
Greyhound Lines Inc.
03.2017 - Current
- Develop and maintain the driver tours/jobs by sorting and assigning schedules to specific runs and processing these structures in a written format
- Coordinate run bid and schedule changes per the ATU collective bargaining agreement at least three times a year
- Compile statistical data for management in order to develop and maintain operational strategies to fulfill driver need increases
- Manage the vacation bid and award process
- Provide daily guidance to Field Leadership and assist in making procedural decisions
- Develop and maintain hotel data to minimize cost
- Assist in developing and testing new driver operations/optimization systems
- Enter new hires into Driver Pay and ensure lottery numbers are entered correctly.
Resource Utilization Manager
Greyhound Lines Inc.
08.2015 - 03.2017
- Develop and maintain driver tours and the assignment of specific jobs in the overall structure
- Produce the driver run bid, vacation bidding and displacements
- Development and approval of tactical planning in the manpower, fleet and capacity management functions
- Fleet service, allocation, deployment and flow rationalization.
- Cross-trained existing employees to maximize team agility and performance.
Fleet Coordinator
Greyhound Lines Inc.
11.2011 - 08.2015
- Plan, coordinate, and account for all buses under GLI control
- Facilitate the use of rental/lease buses as required for heavy travel periods and emergency situations
- Screen and handle all collision, incident, injuries, and thermal event calls communicating with upper management, safety, risk, legal, field operations, and government agencies as needed.
Dispatch Supervisor
Greyhound Lines Inc.
06.2003 - 10.2010
- Lead and dispatch assignments and assigned drivers on a day-to-day basis for the US.
- Perform pre-shift overview of routes and drivers to schedule and coordinate extra routes needed due to updated capacity and any bus moves needed to ensure success
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Assign buses nation wide to properly ensure the efficiency of routing and mileage usage
- Provide excellent customer service to the drivers and Field Management
- Mediate and resolved dispatch related driver conflicts and issues and coordinate resolutions with Regional Operations Manager.
Education
High School Diploma -
David W Carter High School
Dallas, TX01.1999
Skills
- 10-key (16,000 ksh)
- Typing (40 wpm)
- Excel
- Internet
- MS Office
- Boss
- D-Pay
- DPS
- SCPS
- COMMON
- DOT Compliance
- Route Management
Timeline
Driver Planning Manager
Greyhound Lines Inc.
03.2017 - Current
Resource Utilization Manager
Greyhound Lines Inc.
08.2015 - 03.2017
Fleet Coordinator
Greyhound Lines Inc.
11.2011 - 08.2015
Dispatch Supervisor
Greyhound Lines Inc.
06.2003 - 10.2010
High School Diploma -
David W Carter High School
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