Ramonito Galenzoga
Elk Grove,CA
Summary
I honed my skills in incident reporting and verbal communication, leading teams in high-stress situations with poise. My adeptness at de-escalation and commitment to safety significantly enhanced hospital security, showcasing my ability to merge customer service with rigorous policy enforcement.
Overview
18
18
years of professional experience
Work History
Emergency Department Specialist
Allied Universal Security Services
Kaiser Permanente- Santa Clara / South Sacramento
09.2006 - Current
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Handle 5150 or 72 hours hold patient.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Maintained accurate and timely documentation of all patient interactions, ensuring optimal continuity of care between healthcare providers.
- Improved patient satisfaction scores by providing empathetic care, active listening, and prompt attention to their needs.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Consistently delivered high-quality customer service while managing high-stress situations involving families experiencing emotional distress.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Monitored patient condition and communicated findings to nursing staff.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Assisted with mobilization, ambulation and transport of patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Mentored junior security officers, sharing knowledge and experiences that resulted in a more effective and cohesive team.
- Delivered emotional support to patients and families.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Observed patient behavior to report changes to medical personnel.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Education
Certified Nursing Assistant -
Nurse Builders Academy
Santa Clara, CA05.2014
High School Diploma -
Baybay National High School
Philippines04.1991
Skills
- Incident Reporting
- Attentive and Observant
- Verbal Communication
- Leadership Qualities
- De-Escalation Techniques
- Policy Enforcement
- Customer Service
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Team Leadership
- First Aid Training
- CPR Certified
- Basic Knowledge in Martial Arts
Accomplishments
On October 10, 2013 San Francisco - Bay Area Chapter IAHSS
I received Healthcare Security Officer Award of Excellence
Also a few time I received above and beyond recognition from our Kaiser Permanente Psych Team.
Recently I received Certificate in Appreciation for Safety
Recognized by KP Psychiatrist Ms. Chandra Thomas
Timeline
Emergency Department Specialist
Allied Universal Security Services
09.2006 - Current
Certified Nursing Assistant -
Nurse Builders Academy
High School Diploma -
Baybay National High School