Ramorise Johnson
Humble,TX
Summary
Experienced management professional with a proven track record of over 15 years in planning, developing, and implementing strategies. Skilled in coordinating training schedules, conducting briefings, troubleshooting, and collaborating with diverse groups on a daily basis. Committed to achieving success within your esteemed organization by leveraging education and expertise. Eager to contribute skills and make a meaningful impact.
Overview
24
24
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
Conns HomePlus
10.2019 - Current
- Assist in maintaining store staff by recruiting, orienting and training associates
- Sole responsible for the management the store in the absence of the Store Manager
- Responsible for smooth and efficient operations at the store, meeting established and ensuring exceptional customer service
- Helps maintain inventory control, making certain that the store’s merchandise is properly displayed and tagged
- Supervisory responsibility for sales employees, including input job assignments, hiring, dismissals, discipline, promotion and other employment actions
- Maintain and protects company assets by adhering to and requiring employee adherence, to all company policies and procedures.
SALES ASSOCIATE
Conns HomePlus
06.2019 - 09.2019
- Provide face to face assistance to customers through the buying process to include merchandise selection, payment and finance options
- Making phone calls to existing and potential customers
- Ability to assist with merchandising and store product set-up
- Assist in maintaining the cleanliness of Conn’s stores and customer carry-outs.
STORE MANAGER
Famous Footwear
01.2008 - 01.2018
- Training, coaching, and developing employee’s to company standards
- Provided an in-store experience that supports our brand and exceeds customers' expectations
- Inspired sales team to sell lots of shoes to meet and exceed sales goals
- Implemented and executed company plans and strategies
- Holding the highest sales in insole sales
- Won the challenge 2 times
- Remodeled the store in conjunction with the construction manager
- Excellent customer service (achieve an award for best customer service).
TEAM MEMBER
Whataburger
01.2010 - 01.2012
- Prepared food on a daily basis
- Taking and receiving orders
- Processed payments
- Responding to the customers' needs.
Assistant Manager
Verizon Wireless
01.2007 - 01.2008
- Daily Team Building
- Daily Scheduling
- Lead Employee Motivation and Training class
- Worked on sales and profit escalation
- Daily inventory count
- Ordered devices
- Hired new team members
- Community Involvement
- Customer follow up and Thank You calls
- Managed phone prices and updating price tags, promotions and rebates
- Reported-sales, profit and inventory
- Sold and demonstrated Verizon Wireless phones, tablets, and other wireless devices
- Explained billing statements
- Won several challenges for the most phones sold in a quarter.
Store MANAGER
FOOTLOCKER
01.2001 - 01.2007
- Coached and motivated my team to drive sales that deliver exceptional customer service
- Ensured high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Maintained an awareness of all product knowledge, and current or upcoming product / trends
- Demonstrated leadership ability in a customer-facing sales setting
- Motivated team to achieve great results because of one's enthusiasm from interacting with customers and athletic products
- Initiated completion of tasks or activities
- Delivered sales, customer experience, merchandising, visual, and operational expectations
- Acted as a partner between customers, sales associates and store leadership
- Took my first store from an 800k to 1.1k in 5 months then promoted to a bigger location and made that same store for1.1k to 1.3k
- Within the same store had the highest % gain in the company of 81% in increase sales picking up over $846k
- In receiving the highest increase in sales and % gain I’ve won the company trip to Las Vegas for most improved in a store
- Second store I’ve ran had an increase in sales again of taking that store from $1.5k to a $1.7k.
Education
Associate Degree in Drafting and Design -
ITT Technical Institute
Houston, TXBachelor's Degree Project Management -
ITT Technical Institute
Houston, TXFiber Optic License -
Splicing School (ETA)
Apprentice Electrician License
Skills
- Recruiting and interviewing
- Employee Scheduling
- Operations Management
- Product and service knowledge
- Employee Performance Evaluations
- Task Delegation
- Cost Reduction
- Retail Operations
- Succession Planning
- Customer rapport
- Employee performance evaluation
- Promotional planning
- Project management abilities
- Policy Enforcement
- Staff Training and Development
- Recruitment and hiring
- Product branding
- Schedule oversight
- Project Management
- Retail Operations Management
- Sales Reporting
- Sales Growth
Accomplishments
When I was employed by footlocker I hold the highest percent gain in the entire company at 85% gain over LY. I currently still hold the highest dollar gain in the company back in 2006 with over $200k at 1 location.
Certification
Fiber optic certification
Apprenticeship in electrical engineering
Timeline
ASSISTANT MANAGER
Conns HomePlus
10.2019 - Current
SALES ASSOCIATE
Conns HomePlus
06.2019 - 09.2019
TEAM MEMBER
Whataburger
01.2010 - 01.2012
STORE MANAGER
Famous Footwear
01.2008 - 01.2018
Assistant Manager
Verizon Wireless
01.2007 - 01.2008
Store MANAGER
FOOTLOCKER
01.2001 - 01.2007
Associate Degree in Drafting and Design -
ITT Technical Institute
Bachelor's Degree Project Management -
ITT Technical Institute
Fiber Optic License -
Splicing School (ETA)
Apprentice Electrician License
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