Ramou Taal
Merrimack,NH
Summary
As part of my work experience, I have developed a range of skills. I have a strong base of organizational and leadership skills along with good communication, patience, and team-building experience developed through my past employment and experience as a varsity athlete at McGill University. I also engaged with the Black Student Network at McGill University, to help build more relationships with my peers at my university, and I am interested in engaging more with the Aspire employee resource group. On my floor team, I have been awarded as team MVP for hosting a series of campaigns. Beginning with the team food drive fundraiser I was responsible for tracking funding, reporting statistics back to the team, and finding initiatives to motivate engagement. I then drafted up a campaign to help our team with client experience interaction scores (CEI surveys) and encourage healthy competition amongst my peers, which yielded great results.
Overview
4
4
years of professional experience
Work History
Customer Relationship Advocate
Fidelity Investments
Merrimack, NH
06.2023 - Current
- Assisted customers with inquiries, troubleshooting and resolutions for their account-related issues.
- Developed customer relationships through active listening and problem solving skills.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with other departments to ensure customer satisfaction.
- Processed payments from customers utilizing secure payment processing systems.
- Demonstrated empathy when dealing with difficult or frustrated customers.
- Educated customers about company policies, procedures, products, services.
- Coached team members on techniques for providing excellent customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Funding and Outreach Intern
Stardust Startups
Remote
05.2022 - 08.2022
- Developed and demonstrated my understanding of early-stage startups, Donor-Advised Funds (DAFs), impact investing, and entrepreneurial support systems
- Researched potential funding connections
- Conducted outreach and communication with impact investors, charitable foundations, corporations, and startup incubator/accelerator programs
- Assisted in the preparation for and presentation of fundraising events.
General merchandise retail employee
Target
Bedford, New Hampshire
05.2020 - 08.2022
- Engaged in conversation with the customers to promote a positive experience at the store
- Drafted new ways we could improve the customer experience as a whole.
Education
Honors International Development Studies Major Concentration -
McGill University
High school diploma and International Baccalaureate diploma -
Bedford High School
Skills
- Team Communication
- Team Leadership
- Problem Solving
- Fundraising Experience
- Customer Service
- Performance Evaluation
- Team Training
Awards
- Team MVP (Fidelity Investments 2024)
- Most improved athlete (McGill University 2022)
- IB Diploma (Bedford High School 2019)
Volunteer Experience
- 08/01/22, 05/01/23, McGill Policy Association Journal, Montreal, Quebec, Assistant Director of Operations and Marketing, Orchestrate communications with organizations/journals/clubs, Help manage multiple social media platforms, Help facilitate group meetings, Organization of internal workings of the journal and editing processes
- 06/01/19, 08/01/19, Lady Bulldogs, Bedford, New Hampshire, Volleyball Coach, Helping girls from ages 10-14 develop their volleyball skills, Focused on how to communicate with your teammates in a respectful manner, Created new drills to keep them engaged because younger kids have a shorter attention span that we had to adapt to
- 08/01/18, 05/01/19, Breast Cancer Awareness Project, Bedford, New Hampshire, Fundraising Coordinator, For my CAS Project for the IB Diploma Program, two of my peers and I created Bulldogs Against Breast Cancer to find sponsors and collect donations from our local businesses to donate $2,600 USD to the Susan G. Komen Breast Cancer Foundation
Timeline
Customer Relationship Advocate
Fidelity Investments
06.2023 - Current
Funding and Outreach Intern
Stardust Startups
05.2022 - 08.2022
General merchandise retail employee
Target
05.2020 - 08.2022
Honors International Development Studies Major Concentration -
McGill University
High school diploma and International Baccalaureate diploma -
Bedford High School
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