Dalton Portwood
Florence, KY
Summary
Dedicated customer service advocate with proven skills in client engagement and effective communication. Committed to enhancing customer satisfaction and supporting team operations in high-volume environments.
Overview
5
5
years of professional experience
Work History
Customer Relationship Advocate
Fidelity Investments
Covington
02.2026 - 04.2026
- Received professional training in brokerage services, retirement accounts, and financial customer support. Built strong skills in client communication, financial problem-solving, compliance awareness, and high-volume service environments.
Server Trainer/Server
O'Charley's Restaurant & Bar
Florence
03.2024 - 02.2026
- Implemented effective time management strategies for optimal table and order handling.
- Strengthened communication skills to enhance customer satisfaction and loyalty.
- Promoted respectful interactions to maximize earnings and enhance service quality.
- Gained sales insights from serving to inform future customer engagement strategies.
Crew Member
Chic-Fil-A
Florence
02.2023 - 03.2024
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest experience.
- Coordinated with team members for timely food delivery, improving customer satisfaction.
- Ensured cleanliness and organization of dining and kitchen areas, supporting efficient operations.
Kitchen Manager
Chipotle
Union
01.2022 - 12.2022
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Supervised cooking techniques to uphold quality and consistency across all menu items.
- Trained new team members on kitchen procedures and equipment use.
- Ensured compliance with food safety and sanitation standards.
Crew Member
Trader Joe's
Crestview Hills
07.2021 - 01.2022
- Processed customer transactions efficiently at a busy retail environment.
- Accepted cash and credit card payments, issued receipts and provided change.
- Assisted customers in locating products and answering inquiries.
- Collaborated with team members to ensure smooth store operations daily.
- Stocked shelves with merchandise to maintain organized displays.
Education
Bachelor of Arts - History
Northern Kentucky University
Highland Heights, KY12-2025
Associates - Sales
Northern Kentucky University
Highland Heights, KY12-2025
High School Diploma -
Larry A. Ryle High School
Union, KY05-2021
Skills
- Customer service
- Client engagement
- Guest inquiries
- POS operations
- Cash handling
- Product restocking
- Time management
- Task prioritization
- Team collaboration
- Team member support
- Computer proficiency
- Attention to detail
- Effective communication
- Communication skills
- Empathy and patience
Timeline
Customer Relationship Advocate
Fidelity Investments
02.2026 - 04.2026
Server Trainer/Server
O'Charley's Restaurant & Bar
03.2024 - 02.2026
Crew Member
Chic-Fil-A
02.2023 - 03.2024
Kitchen Manager
Chipotle
01.2022 - 12.2022
Crew Member
Trader Joe's
07.2021 - 01.2022
Bachelor of Arts - History
Northern Kentucky University
Associates - Sales
Northern Kentucky University
High School Diploma -
Larry A. Ryle High School