Ramsey Benavides
McAllen,TX
Summary
Bilingual customer service professional with 8+ years of experience in conflict resolution and customer engagement. Strong foundation in financial accounting, taxation, and financial reporting, complemented by hands-on experience in cash handling and training. Eager to leverage accounting knowledge in an entry-level Accounting position while gaining expertise in financial operations.
Overview
9
9
years of professional experience
Work History
Customer Service Professional
Darden Restaurants, Olive Garden
McAllen, TX
03.2022 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted in training new team members on service protocols and menu knowledge.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Managed reservation systems, optimizing seating arrangements for maximum efficiency.
- Engaged with guests to build rapport, fostering repeat business through personalized service.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
Server/Bartender
Darden Restaurants, Olive Garden
McAllen, TX
01.2019 - 03.2022
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Managed inventory levels and maintained equipment cleanliness to ensure compliance with health regulations.
- Implemented upselling techniques that consistently boosted beverage sales during shifts.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Sales Associate
Foot Locker
McAllen, TX
07.2017 - 01.2018
- Enhanced customer experience through effective product recommendations and personalized service.
- Processed transactions accurately, ensuring compliance with company policies and cash handling procedures.
- Trained new associates on sales techniques, customer service protocols, and store operations.
- Collaborated with team members to maintain visual merchandising standards and optimize product displays.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
BBA - Accounting
The University of Texas Rio Grande Valley
Edinburg, TX05-2026
Skills
- Customer service excellence
- Bilingual communication
- Adaptability
- Data entry
- Quality control
- Microsoft Excel
- Audit support
- Budget forecasting
- Excel proficiency
- Critical thinking
- Versatile
- Analytical thinking
Timeline
Customer Service Professional
Darden Restaurants, Olive Garden
03.2022 - Current
Server/Bartender
Darden Restaurants, Olive Garden
01.2019 - 03.2022
Sales Associate
Foot Locker
07.2017 - 01.2018
BBA - Accounting
The University of Texas Rio Grande Valley