Ramsey Eddins
Austin,TX
Summary
Results-driven Product Manager with 5+ years in product management and Salesforce administration. Transformed complex challenges into scalable solutions, optimizing sales performance and enhancing customer retention. Expertise in user training, data analysis, and change management, driving user adoption and improving system performance to meet business objectives. Innovative professional specializing in Salesforce platform management. Focused on driving user adoption and optimizing performance through strategic enhancements and effective change management initiatives, ready to support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce CRM Product Manager
Repair Ventures
04.2024 - Current
- Defining and evolving the long-term vision, strategy, and roadmap for the Salesforce platform, ensuring alignment with overall business objectives.
- Led interviews, surveys, and stakeholder sessions to analyze business needs and identify opportunities for system enhancements.
- Overseeing feature development, coordinating release cycles, and managing user acceptance testing to ensure quality and readiness.
- Monitored platform adoption and KPIs, using data-driven insights to optimize performance and maximize business value.
- Drove user adoption through intuitive system design and targeted training initiatives, supporting structured change management.
- Managed Salesforce license administration, including user provisioning and invoice management, while monitoring platform data usage for compliance.
Salesforce Administrator
Repair Ventures
05.2021 - 04.2024
- Perform system administration functions for multiple production orgs, such as creating and managing user profiles, roles, validation rules, flows, email templates, page layout assignments, permission sets, etc.
- Managed Salesforce integrations with Vonage, HubSpot, Help Scout, and Workato, ensuring seamless data flow across platforms.
- Created and validated change sets for deployment in production environments.
- Created fields, reports, and custom automation to improve opportunity tracking for sales department.
- Work with sales, customer service, and accounting managers to plan and build custom apps, reports, list views, page layouts, and dashboards.
- Monitored and diagnosed user issues and system errors, investigating logs and API calls to resolve discrepancies and maintain system efficiency.
- Collaborated with team leaders to develop solutions and standard operating procedures (SOP), enhancing operational consistency across departments.
Education
B.A. - History
The University of Texas
Austin, TX12-2010
Some College (No Degree) - Information Technology
Austin Community College
Austin, TX03-2026
Skills
- Salesforce Apex
- Salesforce Lightning
- Salesforce Data Loader
- Salesforce Reports
- SFDX
- Mixpanel
- AWS Athena
- GitHub
- Excel
Certification
Salesforce Administrator
Salesforce Platform Developer I
03/21 - 01/23
Salesforce Platform Developer I
03/21 - 01/23
Integrations
- AWS
- Vonage
- HubSpot
- Help Scout
- Workato
Timeline
Salesforce CRM Product Manager
Repair Ventures
04.2024 - Current
Salesforce Administrator
Repair Ventures
05.2021 - 04.2024
B.A. - History
The University of Texas
Some College (No Degree) - Information Technology
Austin Community College