Ramsey Fortner
Cartersville,GA
Summary
Experienced in delivering exceptional customer care, I am dedicated to providing an enjoyable experience for customers. Currently a stay-at-home mom of five, I am seeking night shift employment to support my family while pursuing my passion for serving others.
Overview
7
7
years of professional experience
Work History
Initiative Associate/ Client Care
SignatureFD
03.2021 - 01.2023
- Provided comprehensive support during the onboarding process for new clients, ensuring smooth transitions into our services or programs.
- Identified opportunities for improvement within the department and implemented effective solutions for better client care.
- Conducted thorough research to provide accurate information and resolve complex issues for clients efficiently.
- Streamlined processes for increased efficiency, while managing client accounts and maintaining accurate records.
Bookkeeping
Georgia Landscape
09.2020 - 03.2021
- Operate computers programmed with Quickbooks to record, store, and analyze information
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Receive, record, and bank cash, checks, and vouchers
- Code documents according to company procedures
- Perform general office duties such as filing, answering telephones, and handling routine correspondence
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures
- Communications with team through LMN software and Outlook
Server/ Bartender
Taco mac
06.2017 - 08.2019
- Written and verbal communication with coworkers and customers
- Team work to provide the best experience
- Resolving conflict
- Clientele relationship
- Professionalism
- Persistence
Server
La Cocina
11.2015 - 04.2017
- Professionalism
- Resolving conflict
- Clientele relationship
- Team work to provide best experience
- Written and verbal communication with customers and coworkers
- Persistence
Education
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GA Highlands
Marietta, GASkills
- Strong work ethic
- Passionate desire to serve
- Problem solving
- Organization
- Dedication
- Collaboration
Timeline
Initiative Associate/ Client Care
SignatureFD
03.2021 - 01.2023
Bookkeeping
Georgia Landscape
09.2020 - 03.2021
Server/ Bartender
Taco mac
06.2017 - 08.2019
Server
La Cocina
11.2015 - 04.2017
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GA Highlands
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<ul> <li>Developed and implemented project plans, budgets, and schedules.</li> <li>Oversee multiple teams tackling separate parts of one initiative.</li> <li>Ensure timely achievement of deliverables or assignments.</li> <li>Manage subcontractor activities to ensure punctual project completion.</li> <li>Identify and manage project vulnerabilities.</li> <li>Secure mutually beneficial conditions for multiple alliances.</li> <li>Facilitated communication among architects, engineers, and surveyors to understand technical requirements for business relocation, construction, and renovation projects.</li> <li>Identified and mitigated concerns impacting project execution</li> <li>Held frequent meetings to align project status with client expectations</li> <li>Reviewed financial projections for budget adherence</li> <li>Documented detailed financial data for various projects</li> <li>Monitored the progress of construction projects ensuring quality control standards were met.</li> <li>Evaluated contractors’ work against required specifications</li> <li>Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.</li> </ul> at Jones Lang LaSalle<ul> <li>Developed and implemented project plans, budgets, and schedules.</li> <li>Oversee multiple teams tackling separate parts of one initiative.</li> <li>Ensure timely achievement of deliverables or assignments.</li> <li>Manage subcontractor activities to ensure punctual project completion.</li> <li>Identify and manage project vulnerabilities.</li> <li>Secure mutually beneficial conditions for multiple alliances.</li> <li>Facilitated communication among architects, engineers, and surveyors to understand technical requirements for business relocation, construction, and renovation projects.</li> <li>Identified and mitigated concerns impacting project execution</li> <li>Held frequent meetings to align project status with client expectations</li> <li>Reviewed financial projections for budget adherence</li> <li>Documented detailed financial data for various projects</li> <li>Monitored the progress of construction projects ensuring quality control standards were met.</li> <li>Evaluated contractors’ work against required specifications</li> <li>Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.</li> </ul> at Jones Lang LaSalle