Jaden Chavez
Annandale,VA
Summary
Highly motivated and hardworking college student with strong interpersonal, time management, and problem solving skills that is eager to secure a part-time position in order to gain more professional work experience. My goal is to take on professional challenges that utilize my willingness to manage multiple priorities with a positive attitude and accomplish company goals with my team while prioritizing a positive work environment.
Overview
1
1
year of professional experience
Work History
Client Care Specialist
Caring Hands Animal Hospital
11.2022 - 08.2023
- Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Effectively answered client questions via telephone, email and live chat services.
- Interacted with team members across different sister locations to research and resolve client issues.
- Provided friendly greetings to visitors and gave knowledgeable and authoritative responses.
- Provided information on referral and emergency centers to clients with urgent matters and concerns.
- Effectively retrieved previous medical records from other medical facilities for hospital needs.
- Documented data and completed accurate updates to patient records.
- Built solid and trusting rapport with assistants, doctors, and technicians, fostering trust and communication to meet case needs.
- Assisted clients in scheduling appointments and creating effective plan of actions for sick patients.
- Facilitated and prioritized a positive work environment to ensure maximum work efficiency and collaboration.
- Worked directly with doctors to effectively communicate treatment plans to clients.
- Scheduled various kinds of surgical procedures for clients and worked with animal welfare leagues to schedule low-cost voucher surgeries.
Education
Bachelor of Arts - Psychology
George Mason University
Fairfax, VA12.2024
Associate of Arts - Liberal Arts And General Studies
Northern Virginia Community College
Annandale, VA12.2022
Skills
- Client Satisfaction and Customer Care
- Possesses Conflict Resolution Techniques
- Organization and Time Management Skills
- Problem Solving & Critical Thinking
- Diligence & Ability to Multi-Task
- Effective Interpersonal Communication Skills and Strategies
- Computer Proficiency
- Strong Work Ethic
- Eagerness to Learn New Skills and Collaborate with Team Members
- Reinforces Positive Work Environment and Flow
- Extremely Reliable and Dependable
Timeline
Client Care Specialist
Caring Hands Animal Hospital
11.2022 - 08.2023
Bachelor of Arts - Psychology
George Mason University
Associate of Arts - Liberal Arts And General Studies
Northern Virginia Community College
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