Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Swain

Sioux Falls,SD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Client Care Specialist

Fyzical Therapy & Balance Centers
Sioux Falls, SD
08.2022 - 12.2022
  • Worked closely with all of the patient information to ensure that everything was properly organized and scheduled.
  • Worked closely with businesses and insurances to make sure we were okay to treat each patient.
  • Explained available products and services, demonstrated features, and used persuasive communication strategies to redirect concerns.
  • Answered customer questions via telephone, email and live chat services.
  • Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
  • Interacted with team members across departments to research and resolve customer issues.

Physical Therapy Aide

ProActive Physical Therapy
Sioux Falls, SD
12.2020 - 08.2022
  • Worked with the therapist to help carry out patient treatment plans by taking them through workout routines.
  • Completed tasks such as cleaning, laundry and some business work during each shift.
  • Enforced safety procedures with all patients.
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Communicated with physicians to provide updates on patient care.
  • Taught patients how to live within limits of capabilities and celebrated successes.

Education

Doctorate - Physical Therapy

Augustana University
Sioux Falls, SD
05.2025

Bachelor of Arts - Psychology

Augustana University
Sioux Falls, SD
12.2022

Skills

  • Sports coaching (4 years)
  • Anatomy Knowledge
  • Personal Training (2 years)
  • Physiology Knowledge
  • Cleaning Experience
  • Medical Office Experience (1 year)
  • Group Fitness (2 years)
  • Client Satisfaction
  • Document Review

Timeline

Client Care Specialist

Fyzical Therapy & Balance Centers
08.2022 - 12.2022

Physical Therapy Aide

ProActive Physical Therapy
12.2020 - 08.2022

Doctorate - Physical Therapy

Augustana University

Bachelor of Arts - Psychology

Augustana University
Lauren Swain