Lauren Swain
Sioux Falls,SD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Client Care Specialist
Fyzical Therapy & Balance Centers
Sioux Falls, SD
08.2022 - 12.2022
- Worked closely with all of the patient information to ensure that everything was properly organized and scheduled.
- Worked closely with businesses and insurances to make sure we were okay to treat each patient.
- Explained available products and services, demonstrated features, and used persuasive communication strategies to redirect concerns.
- Answered customer questions via telephone, email and live chat services.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Interacted with team members across departments to research and resolve customer issues.
Physical Therapy Aide
ProActive Physical Therapy
Sioux Falls, SD
12.2020 - 08.2022
- Worked with the therapist to help carry out patient treatment plans by taking them through workout routines.
- Completed tasks such as cleaning, laundry and some business work during each shift.
- Enforced safety procedures with all patients.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Communicated with physicians to provide updates on patient care.
- Taught patients how to live within limits of capabilities and celebrated successes.
Education
Doctorate - Physical Therapy
Augustana University
Sioux Falls, SD05.2025
Bachelor of Arts - Psychology
Augustana University
Sioux Falls, SD12.2022
Skills
- Sports coaching (4 years)
- Anatomy Knowledge
- Personal Training (2 years)
- Physiology Knowledge
- Cleaning Experience
- Medical Office Experience (1 year)
- Group Fitness (2 years)
- Client Satisfaction
- Document Review
Timeline
Client Care Specialist
Fyzical Therapy & Balance Centers
08.2022 - 12.2022
Physical Therapy Aide
ProActive Physical Therapy
12.2020 - 08.2022
Doctorate - Physical Therapy
Augustana University
Bachelor of Arts - Psychology
Augustana University
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