Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Client Care Specialist
Fyzical Therapy & Balance Centers
Sioux Falls, SD
08.2022 - 12.2022
Worked closely with all of the patient information to ensure that everything was properly organized and scheduled.
Worked closely with businesses and insurances to make sure we were okay to treat each patient.
Explained available products and services, demonstrated features, and used persuasive communication strategies to redirect concerns.
Answered customer questions via telephone, email and live chat services.
Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
Interacted with team members across departments to research and resolve customer issues.
Physical Therapy Aide
ProActive Physical Therapy
Sioux Falls, SD
12.2020 - 08.2022
Worked with the therapist to help carry out patient treatment plans by taking them through workout routines.
Completed tasks such as cleaning, laundry and some business work during each shift.
Enforced safety procedures with all patients.
Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Communicated with physicians to provide updates on patient care.
Taught patients how to live within limits of capabilities and celebrated successes.
Education
Doctorate - Physical Therapy
Augustana University
Sioux Falls, SD
05.2025
Bachelor of Arts - Psychology
Augustana University
Sioux Falls, SD
12.2022
Skills
Sports coaching (4 years)
Anatomy Knowledge
Personal Training (2 years)
Physiology Knowledge
Cleaning Experience
Medical Office Experience (1 year)
Group Fitness (2 years)
Client Satisfaction
Document Review
Timeline
Client Care Specialist
Fyzical Therapy & Balance Centers
08.2022 - 12.2022
Physical Therapy Aide
ProActive Physical Therapy
12.2020 - 08.2022
Doctorate - Physical Therapy
Augustana University
Bachelor of Arts - Psychology
Augustana University
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