Emily Williams
Dallas
Summary
Knowledgeable Cocktail Waitressing with proven track record in delivering exceptional customer service and creating memorable guest experiences. Skilled in managing high-volume environments and ensuring patron satisfaction. Demonstrated ability to work effectively under pressure while maintaining positive and engaging attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cocktail Waitress
The Village
07.2025 - Current
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Anticipated guest needs and provided proactive service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
Cocktail Waitress
Green Light Social
11.2024 - 07.2025
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Cocktail Waitress
Bottled Blonde
04.2020 - 02.2024
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
- Greeted new customers, discussed specials, and took drink orders.
- Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
Cocktail Waitress
Concrete Cowboy
01.2020 - 01.2020
Nanny
Private
01.2014 - 12.2018
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Coach
Wylie Elite
09.2014 - 08.2018
- Trained children ages 2-12 and special needs children/adults.
- Taught them to tumble, cheer, jump, and more related skills.
Education
High school diploma - Marketing
wylie preparatory academy
Wylie, TX05.2018
Skills
- POS
- Customer Service (5 years)
- Cash Handling (5 years)
- Sports coaching (4 years)
- Hospitality (6 years)
- Cash handling
- Nannying
- Food Service
- Special Needs (6 years)
- Host/Hostess (1 year)
- Communication Skills
- Working with people with autism
- Upselling
- Serving Experience (5 years)
- Time Management
- Restaurant Experience
Certification
- CPR Certification
- First Aid Certification
- AED Certification
- Food Handler Certification
- TABC July 2025 to July 2027
- Driver's License May 2018 to May 2024
Timeline
Cocktail Waitress
The Village
07.2025 - Current
Cocktail Waitress
Green Light Social
11.2024 - 07.2025
Cocktail Waitress
Bottled Blonde
04.2020 - 02.2024
Cocktail Waitress
Concrete Cowboy
01.2020 - 01.2020
Coach
Wylie Elite
09.2014 - 08.2018
Nanny
Private
01.2014 - 12.2018
High school diploma - Marketing
wylie preparatory academy
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