Ramsha Zehra
Mobile,Al
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
10
10
years of professional experience
Work History
Financial Customer Service Representative
Teleperformance USA
07.2024 - Current
- Assisting customers with routine account-related requests such as funds transfers, automatic payments, stop payments, inquiries about bank deposit products and service charges
- Managing and responding to customer complaints and inquiries, and ensuring resolution of issues in a timely manner
- Informing and advising customers about bank products and services that may benefit them
- Performing services including check cashing, withdrawal processing, and depositing money
- Maintaining a comprehensive understanding of all bank products, services, and policies
Front Desk Agent/Customer Representative
Adamjee Collegiate Institute
06.2017 - 09.2018
- Greeting visitors, answering phone calls
- Explaining things to visitors in person during cross questioning
- Managing the institute schedule calendar
- Maintaining accurate records and files
- Handling administrative tasks, data entry
- Assisting with student enrollment, attendance, and records
- Liaising with teachers, staff, parents
- Taking payments
Electrical Engineer
Continental Engineering and Services(pvt)
01.2016 - 05.2017
- Studied and worked on basic electrical single line diagrams
- Selected the best Circuit Breaker for our clients
- Worked on the database of employees outsourced to our clients.
Intern
National Engineering Services Pakistan
11.2014 - 01.2015
- Learned the basics of using dialux
- Studied single line diagrams and autocad drawings of different buildings
- Learned the basics of Electrical,hvac designing and installation for different high rise buildings.
Education
Masters of Computer Science And Information Technology -
NED University of Engineering And Technology
Karachi, Pakistan11.2019
Bachelors Of Electrical Engineering - undefined
NED University of Engineering And Technology
Karachi, Pakistan12.2015
High School Certificate - undefined
B.A.M.M P.E.C.Hs Govt. College for Women
Karachi, Pakistan06.2011
Skills
- C language
- C#
- Html
- CSS
- Wordpress
- Javacript
- SQL
- Microsoft Office
- Cloud Computing
- Visual Studio
- Call Documentation
- Customer Service
- Multi-line phone talent
- Understanding Customer Needs
- Emotional Intelligence
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Time management abilities
- Billing Procedures
Socialwelfare
Karachi, Pakistan, The Citizens Foundation, Volunteer, Volunteer students of school in an unprivileged area of Pakistan by teaching them., Showing them examples of how to get better future., Did certain activities to develop the sense of independency, hard work and dedication.
Participations
- Participated in ASME Sports fiesta as a badminton player held at NEDUET.
- Participated in ASME Sports fiesta as a throw ball player held at NEDUET.
- Attended a seminar on Smart Grid Technology organized by IEEE PES NEDUET Student Branch.
- Attended one day workshop on Simaris design software.
Personal Information
- Date of Birth: 09/02/1993
- Gender: Female
- Marital Status: Married
Timeline
Financial Customer Service Representative
Teleperformance USA
07.2024 - Current
Front Desk Agent/Customer Representative
Adamjee Collegiate Institute
06.2017 - 09.2018
Electrical Engineer
Continental Engineering and Services(pvt)
01.2016 - 05.2017
Intern
National Engineering Services Pakistan
11.2014 - 01.2015
Masters of Computer Science And Information Technology -
NED University of Engineering And Technology
Bachelors Of Electrical Engineering - undefined
NED University of Engineering And Technology
High School Certificate - undefined
B.A.M.M P.E.C.Hs Govt. College for Women
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