Ramsharan Khanal

Production Support & SRE Evolution: Managed day-to-day production support operations for critical enterprise infrastructure, driving the shift toward SRE model by using Python, Linux Bash and other scripts to eliminate manual operational toil.

Observability & Telemetry Engineering: Configured and maintained end-to-end application and infrastructure monitoring using Grafana, Splunk, Apica, and Dynatrace. Designed comprehensive telemetry dashboards and fine-tuned intelligent alerting systems to prevent outages and meet SLOs.

Job Scheduling & Orchestration: Engineered and optimized automated batch schedules and critical data processing pipelines utilizing advanced AutoSys scheduling and Linux cron jobs, lowering system failure rates.

Resiliency Automation & Compliance: Infrastructure resiliency and disaster recovery (DR) test executions. Programmed custom screen-capture and evidence-collection scripts, reducing recovery time frames and manual engineering efforts during Data center network event or regular resiliency test.

Major Incident Bridge Leadership:Acted as the primary technical lead on high-severity incident bridges. Orchestrated cross-functional teams to isolate root causes, drive rapid system remediation, and consistently reduce MTTR.

Application Modernization: critical application modernization efforts, including database migrations, Java and cipher upgrades, and logging enhancements, improving system stability, monitoring accuracy, and platform reliability.

Cross-Functional Collaboration: Collaborated with Product, Engineering, SRE, and business stakeholders to drive process improvements, strengthen operational governance, and enhance the overall user experience.

• Executed automated bulk database updates utilizing custom Python and Bash scripts, establishing strict validation rules to safeguard production data integrity.
• Formulated complex SQL statements with advanced joins and subqueries to generate technical performance metrics and data analytics for business stakeholders.
• Collaborated with core application developers and infrastructure teams to isolate, troubleshoot, and resolve production data flow discrepancies across Linux and Windows servers.
• Maintained detailed records of data changes and compliance activities using enterprise incident management tools.

• Installed, configured, and managed critical Oracle 9i/10g databases on production Red Hat Linux servers, ensuring high availability via Real Application Clusters (RAC).
• Diagnosed performance bottlenecks using OEM, Statspack, and SQL Trace, remediating inefficient SQL queries and restructuring schemas to boost query responses.
• Designed and tested comprehensive database backup and recovery plans using RMAN for automated hot/cold backups alongside Data Pump migration utilities.

• Administered UNIX and Windows platforms, executing server upgrades, provisioning user access controls, and monitoring security event logs.
• Programmed scheduled log rotations, system health checks, and server audits using Linux cron jobs and Windows Task Scheduler.