Ra'Myiah Walker
Chicago,IL
Summary
In previous roles such as security I’ve been one to handle a great deal of responsibility
including leading teams, training new employees and administering security operations.
While I’m well-versed in report writing, document management and schedule maintenance, I have a proficiency in client support & privacy as I’ve grown much experience conducting issuance with customers of my former employer TGIN factory .
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Site Supervisor /Customer Service Representative
Titan Security Services
02.2022 - Current
- Enhanced sites security by maintaining a strong security system and enforcing persistent control measures.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Streamlined reporting procedures, resulting in improved communication between security staff and management.
- Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
Customer Service Advocate
Mi Parque Services
03.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for efficiency in handling customer concerns.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
Packer, Sorter
Tgin Hair Factory
02.2020 - 04.2022
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Improved team collaboration through effective communication and coordination with coworkers.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
Education
High School Diploma -
Little Village
Chicago, ILSkills
- Law enforcement support
- CCTV Monitoring
- Incident Management
- Client support / Customer Service
- Collaboration
- Business & leadership
Certification
- CPR / Trained Responder
- Perc card
Additional Information
- 3+ years in Security Management
- 4+ years in Customer/ Client services
- Adept at mastering new concepts
- Interpersonal skills
- Detail oriented
- Affability
Languages
Spanish
Limited Working
Timeline
Customer Service Advocate
Mi Parque Services
03.2022 - 12.2022
Security Site Supervisor /Customer Service Representative
Titan Security Services
02.2022 - Current
Packer, Sorter
Tgin Hair Factory
02.2020 - 04.2022
High School Diploma -
Little Village