Ramz Al-Aalaoui
Riverview,USA
Summary
Senior at the University of South Florida with 7+ years of customer service and 5 years of sales route experience. Skilled in building client relationships, resolving complex issues, and thriving in fast-paced, team-oriented environments. One year of hands-on experience in security engineering with proficiency in database management, cloud infrastructure, Microsoft Windows, and Office Suite. Detail-oriented, adaptable, and passionate about cybersecurity and client success. Currently pursuing Microsoft Azure, Splunk Core and ISC2 certifications (CC, CCSP, CISSP) to expand technical expertise and drive innovation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Grocery Replenishment Specialist / Cashier
Publix
10.2021 - Current
- Managed daily stocking and backroom organization tasks.
- Performed cycle counts to ensure accuracy of inventory.
- Communicated with store personnel regarding product availability, delivery dates, and backorder status.
- Resolved issues related to incorrect product placement or damaged goods.
- Greeted customers and tendered any needs.
- Handled cash and gift card transactions.
- Provided training and guidance to other members of the team on merchandising techniques and best practices.
- Worked closely with store management team to identify areas needing additional merchandise or restocking.
- Developed relationships with vendors and customers to ensure timely product deliveries, as well as a smooth experience in customer needs.
Vendor
Snyder's-Lance
04.2019 - Current
- Ensured compliance with relevant regulations and laws governing vendor relationships.
- Set up dynamic displays at over territory throughout hillsborough events for Lance and Snyder products to increase sales.
- Used verbal skills to engage customers to effectively determine needs and requirements.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Designed dynamic displays for products to increase overall revenue and specific product sales.
- Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
Education
Bachelor of Science - Cybersecurity
University of South Florida
Tampa, FL12.2025
Skills
- Leadership/management
- Communication
- Customer Service
- Interpersonal Skills
- Troubleshooting
- Database Management (SQL)
- Linux/Powershell
- Collaborative
- Microsoft Office platforms
- Microsoft Active Directory
- Splunk
- Cloud infrastructure
- Vulnerability assessment
- Incident response
Languages
English - Native
Arabic - Native
Certification
CompTIA - Security+
Timeline
Grocery Replenishment Specialist / Cashier
Publix
10.2021 - Current
Vendor
Snyder's-Lance
04.2019 - Current
Bachelor of Science - Cybersecurity
University of South Florida
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