Rana Elfaham
Huntington Station
Summary
Dedicated professional with expertise in customer service, multitasking, and time management. Proven ability to enhance customer experiences through strong interpersonal skills and adaptability. Experienced Rescue Volunteer with a solid foundation in emergency response and crisis management, providing immediate assistance and performing medical procedures effectively. Demonstrated leadership and physical stamina in high-pressure situations, ensuring safety and support for individuals in need.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fire/Rescue Volunteer
Greenlawn Fire Department
Greenlawn
05.2024 - Current
- Utilized proper body mechanics when lifting and moving equipment or assisting patients.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Collaborated with other medical professionals to ensure quality of care for all patients.
- Adhered strictly to safety regulations set forth by local governing bodies.
- Monitored patient status during transport ensuring safety at all times.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Provided on-scene treatments such as administering oxygen therapy and splinting fractures.
- Assessed the scene of an accident or incident before providing medical assistance.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Documented patient assessment findings in accordance with established protocols.
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Assessed emergency situations and prioritized medical care for patients.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Remained level-headed and proactive during emergency situations.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
BLS Provider
SAVAC SUNY Oswego
Oswego
01.2024 - Current
- Operated ambulances to transfer patients to hospitals and healthcare facilities.
- Assessed patient conditions to administer first-aid or advanced life support.
- Documented patient conditions and treatments to support care planning.
- Monitored patients during transit while providing in-transit care.
- Coordinated with dispatchers and hospital personnel for efficient patient transport logistics.
- Trained new hires on job duties and evaluated shift performance.
- Conducted equipment inspections and vehicle checks per maintenance schedules.
- Evaluated vital signs and medical status of patients during transfers.
Cashier
Alprince Grocery
Huntington
06.2024 - 04.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Responsible for shipments.
- Stocking shelves.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
Nanny
Unofficial
Commack
01.2021 - 12.2024
- Read stories aloud to the children and engaged them in creative play activities.
- Provided assistance with homework assignments when needed.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
- Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
Pet Sitter
Unofficial
Huntington
12.2022 - 06.2024
- Kept work area clean by sanitizing cages, dishes, bedding, toys. after use.
- Provided overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Walked dogs on a regular basis, ensuring they were kept safe and healthy.
- Delivered mail, newspapers, packages from the front porch to inside the home while caring for the pet.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Observed animals closely for any signs of injury or illness and took appropriate action if necessary.
- Monitored pet behavior for any signs of distress or illness and reported any changes to the owner immediately.
- Fed animals twice daily and refilled water dish.
Teacher's Assistant/Intern
Huntington High School
Huntington
09.2022 - 06.2023
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Assisted faculty members or staff with student conferences.
- Tutored students in course material to improve comprehension.
- Explained class procedures, lab policies and important dates.
- Notified instructors of errors or problems with assignments.
- Led discussion sections, tutorials and laboratory sections under teacher direction.
- Graded exams, assignments and essays and recorded grades.
- Graded assignments and tests and documented results into filing systems.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Assisted teachers with lesson preparation and curriculum implementation.
Customer Service Representative
Maine Ride Detailing
Holden
06.2022 - 09.2022
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Huntington High School
Huntington NY06-2023
Some College (No Degree) - Psychology And Health Sciences
SUNY Oswego
Oswego NYSkills
- Emergency response
- Patient assessment
- Medical equipment operation
- First aid administration
- Inventory management
- Patient transport
- Teamwork
- Time management
- Multitasking
- Basic life support
- Leadership skills
- CPR certified
- Problem-solving abilities
- Flexible and adaptable
- Organizational skills
- Attention to detail
- Active listening
- Excellent communication
- Critical thinking
- Decision-making
- Reliability
- Professionalism
- Patient stabilization
- Fast learner
- Documentation and record keeping
- social Media
Languages
English
Professional
Spanish
Limited
Arabic
Professional
Italian
Elementary
Accomplishments
- Member of Social Studies Honor Society [2022-2023]
- Member of TRI-M music honor society [2022-2023]
- PR director and Assistant training captain for SAVAC of SUNY Oswego
Affiliations
- Varsity Volleyball [2021-2023]
- Marching band section leader [2021-2023]
- basketball player [2017-2021]
- Debate club president [2019-2020]
- AWOD (A World of Difference) club leader [2022-2023]
Certification
- BLS certification
- CPR certification
- EMT-B certification
Timeline
Cashier
Alprince Grocery
06.2024 - 04.2025
Fire/Rescue Volunteer
Greenlawn Fire Department
05.2024 - Current
BLS Provider
SAVAC SUNY Oswego
01.2024 - Current
Pet Sitter
Unofficial
12.2022 - 06.2024
Teacher's Assistant/Intern
Huntington High School
09.2022 - 06.2023
Customer Service Representative
Maine Ride Detailing
06.2022 - 09.2022
Nanny
Unofficial
01.2021 - 12.2024
High School Diploma -
Huntington High School
Some College (No Degree) - Psychology And Health Sciences
SUNY Oswego