Job Search Status
Open to workDesired start date: Immediately
Open To Work
Rana Hamideh
Glen Burnie,MD
Work Preference
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Luminis Health Physical Therapy
Severna Park, MD
11.2025 - Current
- Managed inbound and outbound calls to address patient inquiries and appointment scheduling.
- Provided exceptional customer service, resolving issues efficiently and ensuring patient satisfaction.
- Utilized electronic health record systems to update patient information accurately and promptly.
- Collaborated with healthcare teams to streamline communication and improve patient care processes.
General Manager
University Market And Deli
Baltimore, MD
11.2020 - Current
- Oversaw staff recruitment, training, and performance management to build a high-performing team.
- Analyzed financial reports to identify trends and make informed decisions for budget allocation.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managing in and out bound calls everyday, increased sales by 45%.
Patient Service Representative
AA Urology
Annapolis, MD
08.2024 - 07.2025
- Assisted patients with scheduling appointments and navigating healthcare services.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Balanced deposits and credit card payments each day.
Patient Service Representative
Priority Care Clinics
Severna Park, MD
11.2023 - 05.2024
- Assisted patients with scheduling appointments and navigating healthcare services.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Balanced deposits and credit card payments each day.
Sales Associate
University Market And Deli
Baltimore, MD
01.2018 - 11.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Learned point-of-sale systems to process transactions accurately and efficiently.
- Collaborated with team members to ensure timely restocking of merchandise on shelves.
Education
High School Diploma -
Chesapeake Senior High School
Pasadena, MDCurrently Enrolled - Registered Nursing
Anne Arundel Community College
Arnold, MD05-2028
Skills
- Problem-solving skills
- Customer support
- Data entry
- Verbal and written communication
- Resolving issues
- Technical support
- Database research
- Cash handling
- Sales expertise
- Complaint resolution
- Appointment scheduling
- Gathering information
- Payment processing
- Calm disposition
- Building rapport
- Account updating
- Inbound phone call management
Timeline
Call Center Representative
Luminis Health Physical Therapy
11.2025 - Current
Patient Service Representative
AA Urology
08.2024 - 07.2025
Patient Service Representative
Priority Care Clinics
11.2023 - 05.2024
General Manager
University Market And Deli
11.2020 - Current
Sales Associate
University Market And Deli
01.2018 - 11.2020
High School Diploma -
Chesapeake Senior High School
Currently Enrolled - Registered Nursing
Anne Arundel Community College