Rana Swails

Lieutenant, Patrol Operations

Chesley Brown International

03.2023 - Current

Manage a team of twenty three part-time employees responsible for the patron screening operation of the Westport Entertainment District
Manage the recruitment of full and part-time employees
Work along side with Kansas City Missouri Police Department assigned to the Westport District Entertainment District
Serve and protect the business owners and patrons with in the Westport District
Oversee traffic safety plans required for the patron screening procedures, including the coordination of other contractors involved in the process
Assisted in the continued development and implementation of the enhanced security plan that includes patron screening in the Westport District.
Improved operational efficiency by streamlining processes and implementing best practices.
Developed strategic plans to achieve departmental goals, aligning resources and personnel effectively.
Assisted in recruitment efforts to build a strong team of dedicated professionals focused on achieving success together.
Evaluated staff performance regularly, providing constructive feedback and opportunities for growth.
Implemented quality control measures throughout daily operations to maintain high levels of excellence in all aspects of work performed.
Conducted thorough risk assessments for potential projects, identifying areas of concern and mitigation strategies.
Provided support during critical situations or emergencies when needed while maintaining composure under pressure.
Talked regularly with citizens to establish rapport and become familiar presence in area.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reduced operational risks while organizing data to forecast performance trends.
Complete and review all reports detailing incidents and safety violations.