Mark Riordan
Plainville,CT
Summary
Natural leader and accomplished public safety professional with strong history of success as skilled manager. Handling demanding shift management challenges and tactical situations. Demonstrated abilities in meeting coverage requirements and building highly professional team.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lieutenant, Patrol Operations
Wesleyan University
04.2022 - Current
- Assigned schedules and coordinated leave time to maintain optimal coverage.
- Inspected officers and vehicles to identify and correct any unprofessional appearances.
- Thoroughly investigated criminal acts and conspiracies.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths.
- Responded to call-outs during periods of low coverage or high demand to serve the Wesleyan community.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Backed up patrol officers during difficult stops or to answer complex questions.
Surveillance Operator
Bozzuto's Distributors Inc
06.2021 - 04.2022
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Supervised or trained surveillance observers.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Reviewed video surveillance footage.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Trained surveillance observers on key factors to watch for and internal reporting procedures.
- Inspected cameras, monitors and other surveillance equipment for operational integrity.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
Associate
Amazon
03.2020 - 06.2021
- Worked varied hours, days, nights and weekends as business needs dictate.
- Mentored and coached other team members to meet daily goals.
- Decreased product defects by following quality assurance guidelines.
- Frequently inspected production area to verify proper equipment operation.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 50 pounds.
Site Security Manager
Securitas Security Services USA
11.2005 - 03.2020
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Oversaw quality control implementations and reporting, working closely with contract representative.
- Provided safety reports and data analysis to building managers to inform security processes.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Investigated incidents and wrote reports.
- Monitored property and investigated areas of suspicion.
- Improved security awareness by holding workshops for company employees.
Public Safety Supervisor
Longwood Security Services
06.1999 - 11.2005
- Patrolled assigned areas to check buildings, dormitories and public areas for safety and security concerns.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Applied principles of law enforcement and fire protection.
- Delivered expert courtroom testimony to support criminal and civil cases.
- Engaged with students and academic leaders to discuss crime reduction strategies.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Liaised with local, state and federal regulatory agencies to streamline investigation completion.
- Planned, scheduled and supervised work of subordinates.
Education
Associate of Science - Criminal Justice
Northeastern University
Boston, MASkills
- Team Building
- Problem-Solving
- Written Communication
- Staff Leadership
- Staff Performance Assessments
- Interviews and Interrogations
- Team Collaboration
- Training and Development
- Law enforcement experience
- Outreach Initiatives
- Surveillance Operations
- Information Verification
Certification
- CFR - Certified First Responder
- Licensed Boston Special Officer
- Licensed Security Officer - State of Connecticut
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Lieutenant, Patrol Operations
Wesleyan University
04.2022 - Current
Surveillance Operator
Bozzuto's Distributors Inc
06.2021 - 04.2022
Associate
Amazon
03.2020 - 06.2021
Site Security Manager
Securitas Security Services USA
11.2005 - 03.2020
Public Safety Supervisor
Longwood Security Services
06.1999 - 11.2005
Associate of Science - Criminal Justice
Northeastern University