Rana Tawfik
Professional Development Coordinator, HR @ SF State
San Francisco,CA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Professional Development Coordinator
San Francisco State University
10.2022 - Current
- Spearheaded administration of SumTotal Learning Management System (LMS), optimizing user experience and achieving a 20% increase in course completions.
- Addressed technical issues and provided user support through ServiceNow tickets, achieving a remarkable 90% resolution rate within 24 hours.
- Planned and facilitated Management workshops aligned with organizational goals, promoting continuous learning and growth, while also evaluating and refining training programs for enhanced effectiveness.
- Produced insightful reports and completed surveys for program evaluation, resulting in a 15% increase in employee satisfaction.
Talent Acquisition Intern
San Francisco Public Utilities Commission (SFPUC)
06.2022 - 10.2022
- Reviewed and updated Job Analyses procedures and Job Postings for equitable hiring practices, resulting in a 30% increase in diverse candidate applications
- Proctored exams for various positions, streamlining recruitments and reducing candidate evaluation time by 40%
- Conducted research on Job Analysis methods, implementing changes that led to a 25% improvement in job matching accuracy.
Talent Management Specialist
Federal Home Loan Bank of San Francisco (FHLBSF)
09.2021 - 06.2022
- Managed a 6-month mentorship project, increasing employee retention by 90% and improving organizational capabilities
- Generated reports showcasing employee progress, accelerating talent management processes by 50%
- Supported People Managers in the Performance Management process, resulting in a 20% increase in employee performance ratings.
Graduate TA in Statistics
San Francisco State University (SFSU)
09.2020 - 12.2020
- Advised and instructed undergraduate students, improving student performance by 42%
- Designed a user-friendly interface for student-tutor communication, resulting in a 70% increase in student satisfaction with the learning experience
- Developed additional study resources, leading to a 25% reduction in student dropout rates.
Tech Hire Intern
San Diego Workforce Partnership (SDWP)
07.2019 - 09.2019
- Screened applicants to place eligible candidates in tech-related positions, achieving a 90% match rate with job requirements
- Provided support in recruitment efforts, resulting in a 20% increase in successful placements
- Implemented streamlined screening processes, reducing time-to-hire by 30%.
Community Assistant
Asian Pacific Islander Middle Eastern Desi American (APIMEDA) Programs at UCSD
02.2017 - 06.2018
- Established engagement and networking programs for student population, increasing cross-cultural connectedness by 50%
- Conveyed research findings for student experiences, leading to the implementation of quarterly course recommendations and historical spotlight excerpts
- Managed communication channels, reaching 800+ students, faculty, and staff with program updates and information.
Education
M.S. in Industrial and Organizational Psychology -
San Francisco State University (SFSU)
San Francisco, CAB.S. in Public Health - undefined
University of California at San Diego (UCSD)
San Diego, CASkills
People and Data Analytics (R, SQL, Excel Spreadsheets)
undefinedTimeline
Professional Development Coordinator
San Francisco State University
10.2022 - Current
Talent Acquisition Intern
San Francisco Public Utilities Commission (SFPUC)
06.2022 - 10.2022
Talent Management Specialist
Federal Home Loan Bank of San Francisco (FHLBSF)
09.2021 - 06.2022
Graduate TA in Statistics
San Francisco State University (SFSU)
09.2020 - 12.2020
Tech Hire Intern
San Diego Workforce Partnership (SDWP)
07.2019 - 09.2019
Community Assistant
Asian Pacific Islander Middle Eastern Desi American (APIMEDA) Programs at UCSD
02.2017 - 06.2018
M.S. in Industrial and Organizational Psychology -
San Francisco State University (SFSU)
B.S. in Public Health - undefined
University of California at San Diego (UCSD)
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