- Music
- Crafting and DIY Projects
- Drawing and Painting
- Dance
- Fashion
- Baking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- Cake Decorating
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
Ranai'ia Kelly
McKinney,TX
Summary
Dynamic and dedicated professional with a proven track record at Shake Shack, excelling in customer service and teamwork. Recognized for enhancing service efficiency through innovative process improvements. Skilled in cash handling and fostering positive relationships, I thrive in fast-paced environments while maintaining attention to detail and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Team Member
Shake Shack
07.2024 - Current
- Prepared and assembled food items to ensure quality and consistency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Maintained cleanliness and organization of workstation in compliance with health standards.
- Assisted in training new staff on operational procedures and best practices.
- Implemented suggestions for process improvements that enhanced service speed and efficiency.
- Contributed to a positive team environment by fostering open communication and support among colleagues.
Carhop Server
Sonic Drive-In
08.2023 - 10.2024
- Delivered food and beverages promptly to customers in designated areas.
- Maintained cleanliness of serving area to ensure a welcoming atmosphere.
- Assisted in processing customer orders accurately using point-of-sale system.
- Engaged with customers to provide exceptional service and address inquiries.
- Collaborated with kitchen staff to coordinate timely delivery of orders.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Operated headset communication system to take orders quickly and accurately from customers.
Front End Associate
Walmart
01.2024 - 07.2024
- Assisted customers with inquiries, providing accurate product information and recommendations.
- Maintained merchandise presentation standards, ensuring cleanliness and organization of sales floor.
- Processed transactions efficiently using point-of-sale system, enhancing customer satisfaction during checkout.
- Collaborated with team members to restock shelves, improving inventory management and product availability.
- Monitored stock levels, identifying replenishment needs to support optimal inventory flow.
- Resolved customer complaints promptly, fostering positive shopping experiences and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
McKinney High School
McKinney, TX05-2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Clear communication
- Cash handling
- Flexible schedule
- Leadership qualities
- Heavy lifting
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
- Training and mentoring
- Relationship building
- Team building
- Sales expertise
- Facility cleaning
Interests
Timeline
Team Member
Shake Shack
07.2024 - Current
Front End Associate
Walmart
01.2024 - 07.2024
Carhop Server
Sonic Drive-In
08.2023 - 10.2024
High School Diploma -
McKinney High School