Ranaisha Jones

Handled inbound calls related to health insurance.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

• Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
• Enforced safety regulations, policies and procedures to ensure a safe environment.
• Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
• Conducted regular inspections of the facility to identify potential hazards or security risks.

• Followed all safety regulations and procedures when handling packages.
• Collaborated effectively with team members to ensure timely completion of assigned tasks.
• Utilized problem-solving skills to resolve issues encountered during packaging processes.

• Created a new customer database by entering customer information into a database
• Handled customer inquiries, answered questions, and resolved problems in a timely manner