Summary
Overview
Work History
Education
Skills
Timeline
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Ranay Failey

Goose Creek,SC

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. With proven results in turning low performing stores in to high volume top 200 stores.

Overview

20
20
years of professional experience

Work History

Store Manager

Dollar Tree
10.2006 - Current
  • Turned a non preforming store into a top 200 store making it the highest volume store in the district.
  • Managed a test store.
  • Developed and implemented action plans to improve operating results.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Merchandised management
  • Handled operations and conducted hiring and training of employees.
  • Developed operational action plans while identifying training opportunities to develop and grow the team.
  • Enhanced growth and job performance of direct reports.
  • Great inventories at 1.34% year over year.

Assistant Store Manager

Family Dollar
09.2004 - 10.2006
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

Associate of Arts - Business Administration

Strayer University
Washington, DC
06.2003

High School Diploma -

East High School
Rockford, IL

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Store Merchandising
  • Goals and performance
  • Leadership Development
  • Work Planning and Prioritization
  • Strategic thinker

Timeline

Store Manager

Dollar Tree
10.2006 - Current

Assistant Store Manager

Family Dollar
09.2004 - 10.2006

Associate of Arts - Business Administration

Strayer University

High School Diploma -

East High School

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Ranay Failey