Rand Collins
Spartanburg,SC
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Waiter
Sam's Little Pigs BBQ
Spartanburg, SC
04.2021 - 05.2025
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Stocked service areas with supplies during slow periods.
- Followed all safety and sanitation regulations when handling food or drinks.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Provided excellent customer service to ensure repeat customers.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
Education
BBA - Business Administration
USC Upstate
Spartanburg, SC04-2028
High School Diploma -
Spartanburg Christian Academy
Spartanburg, SC05-2024
Skills
- Customer service
- Project management
- Time management
- Employee training
- Cool under pressure
- Memory retention
- Adaptable and flexible
- Team collaboration
Affiliations
- I am a Younglife leader and lead Middle School age kids every week.
Timeline
Waiter
Sam's Little Pigs BBQ
04.2021 - 05.2025
BBA - Business Administration
USC Upstate
High School Diploma -
Spartanburg Christian Academy
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