Randa Evans
Leesburg,IN
Summary
Disciplined professional experienced in customer service, proficient communication and conflict resolution. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Adaptive to diverse settings using a range of skill sets while maintaining strong business acumen, productivity, and leadership qualities.
Overview
5
5
years of professional experience
Work History
Warranty Specialist
Forest River
Millersburg, Indiana
08.2019 - Current
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Processed and recorded new policies and claims.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
- Developed strong cooperative relationships with coworkers and managers.
Hostess/Server
Hacienda Mexican Restaurants
Warsaw, IN
09.2017 - 09.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sand-which Artist
Subway
Nappanee, Indiana
05.2017 - 09.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Northwood High School
Nappanee05.2018
Skills
- Customer Inquiries
- Policy Modifications and Updates
- Clerical Support
- New Policies Processing
- Warranty Details
Dale Carnegie Graduate
Met with many employees weekly from different plants throughout Forest River. the course helped me enhance people skills, strengthen communication skills, and learned how to maintain a positive work environment.
Timeline
Warranty Specialist
Forest River
08.2019 - Current
Hostess/Server
Hacienda Mexican Restaurants
09.2017 - 09.2019
Sand-which Artist
Subway
05.2017 - 09.2017
High School Diploma -
Northwood High School
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