Randal Chenard
Arundel,ME
Summary
20+ years executive experience in workplace benefits and healthcare industries, leading transformation initiatives and business operations, including deep experience in digital technical transformation leadership and development of new business models. Recognized talent for: - Creating and managing organizations focused on foundational systematic change - Redesigning organizations to meet workplace objectives and leading organizational change implementations - Facilitating agreement and collaboration between diverse stakeholders - Organizing and driving strategic direction to successful implementation - Leading diverse organizations and cross-functional teams to significant goal achievement
Overview
28
28
years of professional experience
Work History
Group Benefits Practice Lead
EIS Group Ltd
2021.07 - Current
- Accountable for strengthening relationships and collaboration regarding the Group Benefits Practice with key corporate partners PWC, EY, Accenture, and EPAM
- Lead for top three group benefits digital transformation engagements in company in 2022 and 2023 for major Employee Benefits Carriers
- Lead transformation of corporate messaging for employee benefits industry to improve resonance to digital transformation for industry leaders/decision makers.
Director, Client Success
Unum Group
2020.07 - 2021.07
- Accountable for Unum client service for employer clients throughout the United States
- Key result areas included increased customer satisfaction, improved operational effectiveness, employee satisfaction, and strong sales operation partnership
- Accountable for organization of more than 70 client services associates.
Director, Product Development
Unum Group
2018.03 - 2020.07
- Led a redesign effort for group disability and life products to position products for the future, representing a 3.5 billion-dollar block of business
- Completed project on time and on budget, preparing products for filing with state departments of insurance across the country
- Led initiative which successfully launched a new individual disability product to market which led to significant improved sales in the IDI line of business
- Consulted on improvement of business phases of scaled agile development and maturing product development and implementation process
- Led development of an ideation process that identifies product innovations that will advance employee benefits and add value to the employee benefits portfolio.
Executive Director, Collaborative Health Network
The Network For Regional Healthcare Improvement
2016.08 - 2018.03
- Executive Director for a startup organization with a mission of developing network capabilities that accelerate the work of health and healthcare transformation nationally through technology, innovation, and collaboration
- Responsible for development of a strategic framework, business model, growth model, and sustainability plan for the network
- Developed a technology strategy to enable agile development of cost effective, customer responsive software
- Responsible for aggressive network growth of both organizations and individuals
- Developed a business architecture based on business capabilities as a framework to develop the organization.
Program Director, State Healthcare Innovation Model
State Of Maine
2013.05 - 2016.07
- Led the development and execution of statewide program to reform healthcare in the State of Maine through technology and transformational projects
- Developed and led operational structure and program and required to develop innovative healthcare models aimed at lowering costs and improving healthcare results throughout the entire State population
- Initial estimates included aspirational goals of savings of approximately 1 billion over 3 years
- Maximize and manage collaborative partnerships between State of Maine and several leading healthcare organizations in reforming healthcare
- Lead work efforts for Maine State Innovation Model (SIM), and serve as liaison between State of Maine governance groups and sub-committees charged with model development execution
- Report healthcare reform progress through State government, including reporting through Governor's cabinet
- Serve as key leader and contact between State of Maine and federal government reporting on State of Maine healthcare reform efforts and results.
AVP, Business Architecture
Unum Group
2012.01 - 2013.05
- Develop and lead process that significantly improves the ability to accomplish strategic objectives
- Led development of internal strategic processes with the goal to reduce the cost of program implementation by 30%
- Developed innovative approach to pilot market and improvement initiatives and integrated into mainstream operations
- Served as lead for major strategic initiatives such as new product introductions, partnerships, and transformational business models which improved product speed to market capabilities.
AVP, Business Technology Program Office
Unum Group
2006.10 - 2011.12
- Responsible for successful implementation of complex initiatives to improve business results
- Managed team of Project Managers, Process Analysts, and Business Analysts responsible for complex cross functional implementation of new process and technology initiatives
- Facilitated collaboration across multiple stakeholders to aligning objectives, design solutions, and own implementation of initiatives ultimately successful in achieving business goals of speed, growth, and efficiency, improving operations across voluntary and group lines of business
- Drove operational implementation and ongoing development of transformational business model
- Led operational readiness initiatives to prepare organization for transformation
- Oversight of successful implementation of transformational model which included customer acquisition and customer service involving significant new processes and technology, which resulted in 50% increase in operational efficiency and 150% improvement in sales to small market segment
- Reported model health to senior leadership and participated in decision making process to determine strategic direction.
Director, Client Success Operations
Unum Group
2002.03 - 2006.09
- Designed new training programs for sales organization of approximately 1000 employees located throughout the United States
- Accountable for development and reporting on key operational metrics to improve operational effectiveness
- Developed training strategies and implementation plans to generate operating efficiencies despite significant logistical challenges
- Includes leveraging of e-learning technologies resulting in 25% decrease in training and communications operating budget without a decrease in program effectiveness.
Director, Field Sales Office
Unum Group
1998.01 - 2002.02
- Responsible for maximizing customer persistency, block growth and building customer and producer loyalty for territory through exceptional local customer service delivery
- Responsible for 83 million and 80 million dollar blocks of inforce business including voluntary and group lines of coverage
- Consistently delivering results in top 10% of country
- Managed a staff of 23 employees, including Account Management professionals
- Managed an annual budget in excess of $1.5 million.
Disability Sales Consultant
Unum Group
1996.01 - 1997.12
- Drove market penetration of new product through new brokerage distribution channels in Manhattan territory
- Prospected and closed executive disability and Long Term Care benefit programs.
Education
Bachelor of Science - Business Administration And Management
Peter T Paul Business School, University of New Hampshire
Durham, NHSkills
- Strategy Development and Execution of Digital Transformation initiatives
- Employee Benefits Product Development and Implementation
- Dynamic Team Leadership
- Result Orientation and Achievement
- Group Benefits and Healthcare Operational Expertise
Community Leadership Experience
- Arundel Conservation Trust, Chair of Governance Committee
- In This Together Funds, Member of Board of Directors
Timeline
Group Benefits Practice Lead
EIS Group Ltd
2021.07 - Current
Director, Client Success
Unum Group
2020.07 - 2021.07
Director, Product Development
Unum Group
2018.03 - 2020.07
Executive Director, Collaborative Health Network
The Network For Regional Healthcare Improvement
2016.08 - 2018.03
Program Director, State Healthcare Innovation Model
State Of Maine
2013.05 - 2016.07
AVP, Business Architecture
Unum Group
2012.01 - 2013.05
AVP, Business Technology Program Office
Unum Group
2006.10 - 2011.12
Director, Client Success Operations
Unum Group
2002.03 - 2006.09
Director, Field Sales Office
Unum Group
1998.01 - 2002.02
Disability Sales Consultant
Unum Group
1996.01 - 1997.12
Bachelor of Science - Business Administration And Management
Peter T Paul Business School, University of New Hampshire
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