Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Randal Smith

Hartford,CT

Summary

Results-driven Outbound Operations Manager experienced in high productivity and efficient task completion. Proficient in logistics management, team leadership, and strategic planning. Excels in communication, problem-solving, and adaptability for seamless operations and project success. Committed to driving continuous improvement and maintaining the highest standards.

Overview

4
4
years of professional experience

Work History

Outbound Operations Manager

Amazon BDL4
Windsor, CT
05.2024 - Current
  • Oversaw daily shipment of 300k units with team of 359 reports.
  • Implemented an outbound operations strategy to ensure customer service standards were met.
  • Monitored KPI metrics for outbound operations team.
  • Supervised daily tasks of outbound operations team, offering necessary support.
  • Reviewed outbound operations data to pinpoint process inefficiencies.
  • Worked closely with senior management to plan new outbound operations initiatives.

OB Area Manager L5 (Flow AM & Sort AM)

Amazon Warehouse BDL4
Windsor, USA
05.2022 - Current
  • JAN1 STA (11/2/22-11/28/22) Tracked KPIs and PCM improvement TPH was improved by 6%, Volume by 35%, and had a decrease in CE misses by 48%
  • Manage the work flow of outbound as stretch OM for all process paths while minimizing fulfilment cost within FC (200k/40 TPH launch)
  • Develop a next up training process for process assistants and PG roles
  • Track all major KPI metrics for OB within BDL4 (DPMO, Rates, TPH, Volume, CPT, STP)
  • Women at Amazon Board Member

OB Area Manager

Amazon AMXL BDL6
Cromwell, USA
04.2021 - 05.2022
  • Lead a team of hourly workforce to hit ALPs plan within specific SLA and CPT deadlines
  • Engage team while maintaining the highest level of safety, quality, attendance and performance
  • TPH record holder - 11.08 full shift (7TP standard)
  • Engagement SME (top connection scores/hall of fame AA recognition board), Glamazon & BEN Lead

Central Flow lead L4 (West Coast)

Amazon NAFC AZA3
Pheonix, USA
11.2020 - 04.2021
  • Manage the work flow of outbound for all process paths while minimizing fulfilment cost across multiple FCs (AR/TSN)
  • Advise/communicate work flow status and escalations to Operations
  • Track SLA risk and deviation of standard work, facilitate operational insight to FC and work to develop advanced intuitive automated flow control through data analyzation of capacity metrics
  • Compute plans and support during SEV events

Education

Premedical Post Baccalaureate Program -

Elms College
Chicopee, MA
05.2018

Bachelor of Art - Anthropology and Afroamerican and African Studies, Medical Anthropology

University of Michigan
Ann Arbor, MI
05.2017

High School Diploma -

Saline High School
Saline, MI
05.2012

Skills

  • Team Engagement Initiatives
  • Cost Optimization Strategies
  • Adaptability
  • Microsoft Excel proficiency
  • Workflow Optimization
  • Logistics Management
  • Emotional awareness

Affiliations

  • BDL4 Women@AmazonPresident

Accomplishments

  • 2023 Peak Spotlight Award – Local Hero

Timeline

Outbound Operations Manager

Amazon BDL4
05.2024 - Current

OB Area Manager L5 (Flow AM & Sort AM)

Amazon Warehouse BDL4
05.2022 - Current

OB Area Manager

Amazon AMXL BDL6
04.2021 - 05.2022

Central Flow lead L4 (West Coast)

Amazon NAFC AZA3
11.2020 - 04.2021

Premedical Post Baccalaureate Program -

Elms College

Bachelor of Art - Anthropology and Afroamerican and African Studies, Medical Anthropology

University of Michigan

High School Diploma -

Saline High School

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Randal Smith