Randall A. Massey

Delivers freight to and from assigned locations. Starts early in the morning and finishes when the job is complete. Working Monday - Friday and some weekends. Keeps accurate gas/mileage logs and in certain situations collects money. Keeps maintenance in truck current and up to date.

• Results oriented leader, experienced in managing recruitment events of all sizes from 30 to over 4000 guests, scheduling and hiring of staff, and compiling regional and national data to show industry growth in order to anticipate and overcome potential obstacles.
• HOURS PER WEEK: 70
• Selected Accomplishments:
• Responsible for the strategic increase of enrollment within the scope of the University's current overall target by managing year-over-year growth of greater than 55%; increasing department growth by a total of 35% my first year.
• Developed an ongoing aggressive marketing campaign targeting students in their sophomore and junior year of high school for over 75 schools in the tri-state area to promote brand awareness.
• Respond to roughly 150 in-person, phone and email admissions inquiries daily in order to coordinate and conduct Admissions information sessions both on and off campus, which includes group presentations, one-on-one counseling of prospective students and campus tours.
• Accountable for coaching and training a 10 member team with appropriate skills and product knowledge to execute highest standards and growth of each department within the University.
• Reduced funds spent on hourly labor department wide by 45%. Tactics include monitoring the Labor Tracking Report and focusing on the allowed vs. actual labor each quarter, using interns and volunteers, and coaching proper time management within the team.

• Assumed a variety of responsibilities; For Juvenile Intake, conducted thorough, objective investigations using a variety of police, state and school reports along with risk assessments, victim statements and minors' criminal histories. As Family Violence Court Officer, presented information and recommendations to court after extensive investigations. Previously assisted department's Field Services Unit as a high-risk supervision officer.
• HOURS PER WEEK: 50
• Selected Accomplishments:
• Managed over 250 probationers and parolees caseload regularly to evaluate their progress in accomplishing goals and maintaining the terms specified in their probation contracts and rehabilitation plans.
• Actively monitored payment orders for the court, such as restitution, fines, and probation supervision fees weekly, collecting over $55,000 in a 12 month period.
• Investigated allegations of non-compliance by 38 probationers charged with crimes that were sexual in nature and determine if the violations merit arrest.
• Trained incoming staff in procedural and technical issues within the detention facility as well as created various court and probation templates for improved efficiency and training curriculum.
• Administered drug screens, analyzed results, prepared warrants, jail petitions, walk-in petitions, release forms, and pass request forms daily to ensure work load for incoming staff was easily handled.

• Trusted leader responsible for scheduling transportation services for over 25 different routes, allocating more than 50 drivers, and on-call emergency dispatch. I also kept transportation operations within a .7% marginal budget without compromising efficiency.
• HOURS PER WEEK: 40
• Selected Accomplishments:
• Conducted daily coordination with fulfillment center operations departments, transportation peers, and carriers to ensure all trailers arrived and departed with zero defects and a 100 % on-time shipment rate during tenure.
• Assisted logistics manager with implementing software administration, reducing workload and improving cost of labor annually.
• Identified alternative queuing solution which led to a wait reduction of 15%, and improving overall guest satisfaction by 60%.
• Increased 85% customer base within first two years of employment by employing targeted marketing techniques and ensuring provision of excellent customer services by the team.

• Profit-driven and process-oriented manager of multimillion-dollar operations and top-producing teams (150+ direct/indirect reports). History of strengthening compliance; improving processes; and elevating output, quality, customer satisfaction and employee morale to all-time bests.
• HOURS PER WEEK: 60
• Selected Accomplishments:
• Conducted more than 3,500 funerals, visitations and memorial services over the course of my tenure.
• Prepared annual budget for each department totaling over $1.5M, utilizing information from various systems in order to meet financial goals for the upcoming fiscal year.
• Responsible for daily billing and reports associated with day to day account, reconciliation of each event at its completion, generated event contracts and managed expenses associated with labor.
• Maximized profit upwards of $250,000 by aggressively managing marketing within the community and logistics, resulting in the lowest operating cost of 27.5% and highest customer satisfaction level within 2 years of promotion to President.
• Established relationships with vendors and negotiated contracts to provide additional services to meet client needs, including flowers, catering and cemeteries.