Randall Bitner

Funding Analyst on State of Florida Coronavirus Relief Funding (CRF) Project

• Reviewed and monitored County and Agency requests for funding.
• Ensured compliance with applicable federal, state and local laws and regulations.
• Assisted in the preparation of other management reports and special projects.
• Kept in close contact with Funding Managers and project leadership from Horne and North Highland to help facilitate high production level team-wide.

• Assisting families and investors with realtor services at a high level of ethics and professionalism.

• Responsible for developing and managing financial systems and policies.
• Provide management with financial reports and budgets; coordinated biweekly payroll for office staff and commission payments to Project Managers; responsible for Accounts Payable and Accounts Receivable.
• Ensure Company is in compliance with legal requirements and government regulations.
• Assembled and maintained an audit file for each contract which contained original contracts, all correspondence, amendments, clarifications, schedules and payments.
• Maintain detailed and organized job files; worked with Senior Project Manager and Production Manager on scheduling jobs.

• Served as a trusted advisor/liaison between homeowners and insurance companies to mitigate losses, settle disputes and ensure the best possible customer experience. Design roofing system to meet needs. Contact with homeowners to perform work, oversee all onsite labor and collect accounts receivable

Project Controller/Senior Financial Analyst for Walt Disney Attractions Technology

• Full responsibility for processing invoices and shopping carts for all Milestone/Fixed Fee projects along with monthly accrual reporting.
• Provided recommendations to improve process documentation.

• Conducted capability analysis of Salesforce and Microsoft Dynamics 365. Worked with business partners to elicit requirements for CRM system.
• Researched capabilities of various training tools. Worked with business partners to elicit requirements for a web-based learning management system.
• Documented current state Kanban and Project Onboarding processes.

Senior Business Analyst for Exploria Resorts on Noble Systems Call Center, Telesales and Multiple Intervals on Single Contract projects

• Led process mapping effort with Exploria Resorts IT, Marketing and Telesales departments to document current and future state of the Lead Acquisition/Management and Lead Distribution processes.
• Led process mapping effort with Exploria Resorts IT, Marketing and Telesales departments to document current and future state of the Telesales process.
• Documented current and future state processes for the Multiple Intervals on Single Contract project with Exploria Resorts Sales, Contracts, Underwriting, Member Services, HOA Accounting/Collections/Recovery, Mortgage Accounting/Collections/Recovery, and Title Transfer departments.
• Documented standard operating procedures for Lead Acquisition/Management, Lead Distribution and Telesales processes.
• Consulted with Exploria Resorts staff on gaps related to compliance with the Telephone Consumer Protection Act (TCPA) and Personally Identifiable Information (PII).

Senior Financial Systems Analyst for Walt Disney World on Lodging Management System Replacement (LSMR) and Property Management System 2.0 (PMS) projects

• Compiled information and data for Adaptive Payment Platform (APP) configuration for the LMSR and PMS projects.
• Analyzed business processes and documented business requirement documents, user stories, test scenarios and scripts for payments testing for LMSR project in Version One.
• Translated payment related business needs from stakeholders (Payment Services, Groups and Wholesale) to CodeGen developers.
• Explained technical issues and developer questions to stakeholders to facilitate knowledge integration.
• Participated in requirement gathering sessions and gap discussions for LMSR and PMS projects.
• Managed all aspects of iteration testing and validation for Payment Services during LMSR project including interfaces to SAP.

Project Controller/Senior Financial Analyst for Walt Disney Attractions Technology

• Consulted with Walt Disney Attractions Technology staff and other consultants to develop and implement Central Invoice Team.
• Full responsibility for processing invoices and shopping carts in SAP for 2 towers (Technology Business Management and Retail, F&B, Park Ops and Logistics.
• Provided recommendations to improve process documentation.

Senior Financial Analyst for Walt Disney World on Travel Box Implementation Project

• Consulted with Walt Disney World Financial Systems staff to design daily reconciliation process for interface between Travel Box and Advanced Ticketing System (ATS).
• Conducted end-to-end functional testing.
• Assisted Walt Disney World Financial Systems staff with User Acceptance Testing.
• Provided training, assistance and support to Walt Disney World Travel Accounting team on Travel Box issues/concerns.
• Participated in the drafting of Tips and Tricks document for Travel Box end users.