Randall Boykins
Orlando,FL
Overview
23
23
years of professional experience
Work History
Conduent (Sunpass)
07.2024 - Current
- Assist with Toll Violations
- SunPass Account creation
- Account and Invoice payments
Commerce Florida Adjudicator
01.2024 - 06.2024
- Investigating claimant job separations
- Conducting interviews with employers and ex-employees
- Making determinations of eligible and ineligible cases
Security
Universal Studios
03.2019 - 12.2023
- Security Officer
- Command Center Dispatcher
Supervisor
Game Time (Ocoee)
03.2018 - 03.2019
- Customer Service, Restaurant steps of service and Game floor Training for new hires
- Cash deposit, commercial deposits.
Bright House Networks / Spectrum
09.2017 - 03.2018
- Tier 2 and Tier 3 Tech Support
- Customer Service
Ellucian Tech Support
08.2016 - 08.2017
- Tier 1 and Tier 2 Tech Support
- Data transfer, equipment and troubleshoot ticketing
Summit Broadband
03.2015 - 07.2016
- Tier 1 and 2 Tech Support
- Customer Service
Customer Service Rep
Comcast Call Center
01.2013 - 12.2014
- Tech support Tier 1 and Tier 2
Assistant Manager
Namco
01.2003 - 01.2013
- Assistant Manager
Education
Information Technology
Maynard Evan’s
Orlando, FL10.2001
Skills
- Technical assistance and support
- Effective communication in call centers
- Knowledge of electronic products
- Internet, cable, and TV troubleshooting
- Implementation support for new programs
- CPR certified first responder with D license
- Human resources and quality control expertise
- Certification in cybersecurity and networking
Timeline
Conduent (Sunpass)
07.2024 - Current
Commerce Florida Adjudicator
01.2024 - 06.2024
Security
Universal Studios
03.2019 - 12.2023
Supervisor
Game Time (Ocoee)
03.2018 - 03.2019
Bright House Networks / Spectrum
09.2017 - 03.2018
Ellucian Tech Support
08.2016 - 08.2017
Summit Broadband
03.2015 - 07.2016
Customer Service Rep
Comcast Call Center
01.2013 - 12.2014
Assistant Manager
Namco
01.2003 - 01.2013
Information Technology
Maynard Evan’s