Overview
Work History
Education
Skills
Timeline
Generic
Randall Boykins

Randall Boykins

Orlando,FL

Overview

23
23
years of professional experience

Work History

Conduent (Sunpass)
07.2024 - Current
  • Assist with Toll Violations
  • SunPass Account creation
  • Account and Invoice payments

Commerce Florida Adjudicator
01.2024 - 06.2024
  • Investigating claimant job separations
  • Conducting interviews with employers and ex-employees
  • Making determinations of eligible and ineligible cases

Security

Universal Studios
03.2019 - 12.2023
  • Security Officer
  • Command Center Dispatcher

Supervisor

Game Time (Ocoee)
03.2018 - 03.2019
  • Customer Service, Restaurant steps of service and Game floor Training for new hires
  • Cash deposit, commercial deposits.

Bright House Networks / Spectrum
09.2017 - 03.2018
  • Tier 2 and Tier 3 Tech Support
  • Customer Service

Ellucian Tech Support
08.2016 - 08.2017
  • Tier 1 and Tier 2 Tech Support
  • Data transfer, equipment and troubleshoot ticketing

Summit Broadband
03.2015 - 07.2016
  • Tier 1 and 2 Tech Support
  • Customer Service

Customer Service Rep

Comcast Call Center
01.2013 - 12.2014
  • Tech support Tier 1 and Tier 2

Assistant Manager

Namco
01.2003 - 01.2013
  • Assistant Manager

Education

Information Technology

Maynard Evan’s
Orlando, FL
10.2001

Skills

  • Technical assistance and support
  • Effective communication in call centers
  • Knowledge of electronic products
  • Internet, cable, and TV troubleshooting
  • Implementation support for new programs
  • CPR certified first responder with D license
  • Human resources and quality control expertise
  • Certification in cybersecurity and networking

Timeline

Conduent (Sunpass)
07.2024 - Current

Commerce Florida Adjudicator
01.2024 - 06.2024

Security

Universal Studios
03.2019 - 12.2023

Supervisor

Game Time (Ocoee)
03.2018 - 03.2019

Bright House Networks / Spectrum
09.2017 - 03.2018

Ellucian Tech Support
08.2016 - 08.2017

Summit Broadband
03.2015 - 07.2016

Customer Service Rep

Comcast Call Center
01.2013 - 12.2014

Assistant Manager

Namco
01.2003 - 01.2013

Information Technology

Maynard Evan’s

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Randall Boykins