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Vascular Access Board Certified Nurse who combines clinical knowledge with leadership and management skills in medical and business environments. Known for being a leading advocate in vascular access and the nursing model to save physician time and create greater efficiency in serving patients. Recognized for strong verbal and written communication skills used in problem solving, improving morale, team building, and facilitation of a variety of standard care and vascular presentations. Nationally recognized by Who’s Who in Healthcare as well as nominated candidate for the 2013 and 2016 AVA Board.

Dedicated Technical Support Professional with expertise in troubleshooting and resolving service issues across diverse platforms. Enhances customer satisfaction through effective communication and collaboration, ensuring swift resolution of technical challenges. Strong multitasking and time management abilities contribute to delivering positive customer experiences.

Dynamic and results-driven IT Help Desk professional with 2 years of hands-on experience in delivering end-to-end technical support, incident resolution, and client service in fast-paced IT environments. Currently working as a HELPDESK ASSOCIATE at NTT Data, providing advanced Level 1 support for Microsoft Exchange, Office applications, and enterprise IT systems. Proven ability to manage high-severity incidents, streamline ticket resolution workflows, and mentor junior team members to ensure continuous service excellence.

 Dedicated and skilled IT professional with 3 years of experience providing technical support and expertise. Proficient in troubleshooting hardware and software issues across multiple platforms. Adept at managing servers, networks, and printers, implementing security measures, and safeguarding data. Strong communication and problem-solving skills with a passion for continuous learning in the cybersecurity domain.    Thorough computer networking professional with background implementing networks, upgrading systems and assisting users. Current on latest hardware and software technologies for optimum security and performance. Always ready to help others and resolve problems. 

Experienced office professional with a strong track record of meeting tight deadlines and exceptional attention to detail. Highly skilled in multitasking and prioritizing tasks to ensure efficiency. Possesses extensive knowledge of industry standards and customer behaviors.

Randall Boykins

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