Randall Ellison
Alexandria,VA
Summary
Professional administrative expert with 8 years of experience in delivering high-impact work, managing schedules, coordinating events, and handling confidential information. Advanced in various software and platforms, including SQL, AWS, Salesforce, Caret Legal, etc. My areas of expertise are managing multiple tasks, building strong internal and external relationships, creative thinking and problem-solving skills for complex business scenarios, and managing any season's workload while strategically implementing plans at an expert level.
Overview
9
9
years of professional experience
Work History
Legal Admin
Legalinc Corp.
09.2020 - 10.2024
- Assist with creating LLC, S corp, and all other business filings
- Serve as a point of contact between customers, clients, attorneys, and other departments including secretaries of states
- Utilizing document review software for privileged and confidential information
- Review, edit, and prepare documents by checking for imperfections, misspellings, and incorrect addresses
- Monitoring the flow of mail from the virtual mail locations to the processing centers
- Scan, sort, and pack documents for shipping purposes
- Performing administrative duties including answering phones, responding to emails, calendar scheduling, maintaining office supply inventory, and receiving served documents as a registered agent
- Maintained litigation docket and calendars for over 300-plus attorneys, noting deadlines for responsive pleadings, motions, and other important deadlines.
Tier II Support Specialist- P/T
Microsoft
12.2020 - 05.2022
- Successfully Informed and skillfully guided members through the buying experience, also handled returns, rebates and equipment activations
- Oversaw and manage new/existing accounts
- Collaborated with customer success department to ensure follow-ups and resolved tickets
- Maintaining a 98% customer satisfaction rating which resulted in closed sales at almost 60% rating, 10% higher than company average
- Communicated with clients via email, phone, online presentations and live chat support
Customer Fulfillment Analyst
Peloton
02.2018 - 08.2020
- First point of contact for Applications/Digital team and Second-Level Support for field assistance and app malfunctions
- High Volume Calls (Inbound and Outbound) Stores, Customers, Fulfillment Zones, Third Party Delivery Partners and Management
- Monitor Delivery Software and Tracking systems
- Handle escalations/process customer orders who report issues with merchandise, refunds, delivery partner, or account/profile changes
- Maintaining Order Log and Alerts for Corporate and Franchise locations
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
Dispatcher/supervisor
United Parcel Service UPS
10.2015 - 01.2018
- Accepted high-volume calls from customers and drivers, completed follow-up calls to different branches
- Train & manage yard walkers by checking pads, doors, and trailers
- Scheduled pick-up times, completed daily emails for hub management and safety power points for warehouse use
- In-bound and out-bound trailers, assigned drivers to trailers, created route to destination
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
Education
Bachelor's degree - Business Administration
Navarro College
Corsicana, TX05.2015
Skills
- Building Relationship
- Word Processing
- Strategic Planning
- Meticulous proofreading and preparation
- SQL databases
- Microsoft Office Suite
- Confidentiality and data protection
- AS/400
- Data analysis and management reporting
- Legal document processing
- Creative adobe acrobat
Timeline
Tier II Support Specialist- P/T
Microsoft
12.2020 - 05.2022
Legal Admin
Legalinc Corp.
09.2020 - 10.2024
Customer Fulfillment Analyst
Peloton
02.2018 - 08.2020
Dispatcher/supervisor
United Parcel Service UPS
10.2015 - 01.2018
Bachelor's degree - Business Administration
Navarro College
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