Randall Ellison
Alexandria,VA
Summary
Experienced professional administrative expert with over a decade of delivering high-impact work, managing schedules, coordinating events, and handling confidential information. Proficient in various software and platforms, including IBM, SQL, AWS, Salesforce, and more. Skilled in multitasking and building strong internal and external relationships. Known for exceptional memory and providing in-depth resolutions for complex business scenarios. Capable of effectively handling high workloads and strategically implementing plans at an expert level.
Overview
8
8
years of professional experience
Work History
Legal Admin
Legalinc Corp.
09.2022 - 04.2025
- Serve as a point of contact between clients, attorneys, and other departments.
- Monitoring the flow of mail from the virtual mail locations to the processing centers
- Scan and review documents, answering phones, respond to emails, calendar scheduling, and receiving served documents as a registered agent
- Maintained litigation docket and calendars for 50+ attorneys, noting deadlines for responsive pleadings, motions, and other important deadlines.
Administrative Support Agent
HHAeXchange
02.2020 - 08.2022
- Oversee and manage new/existing accounts
- Maintaining a 98% patient satisfaction rating which resulted in a 10% referral increase and reduced hospital readmission rates.
- Ensuring strict adherence to HIPAA regulations and compliance with state and federal guidelines.
- Communicated with clients, physicians and other healthcare providers via email, phone, and live chat support to improved patient satisfaction by implementing personalized care plans and regular followups.
- Enhanced office collaboration by conducting regular meetings, continuous learning and team exercises for overall staff development.
Tier II Retention Specialist
7-Eleven Headquarters
03.2017 - 01.2020
- First point of contact for Applications/Digital team and Second-Level Support for field assistance and app malfunctions
- High Volume Calls (Inbound and Outbound) Stores, Customers, Fulfillment Zones, Third Party Delivery Partners and Management
- Monitor Delivery Software and Tracking systems
- Handle escalations/process customer orders who report issues with merchandise, refunds, delivery partner, or account/profile changes
- Maintaining Order Log and Alerts for Corporate and Franchise locations
Education
Bachelor's degree - Business Administration
Navarro College
Corsicana, TX05.2015
Skills
- 10 Key Data Entry
- Meticulous proofreading and preparation
- Microsoft/Google Office Suite
- Data analysis and management reporting
- Creative adobe acrobat
- Filing and recordkeeping
Timeline
Legal Admin
Legalinc Corp.
09.2022 - 04.2025
Administrative Support Agent
HHAeXchange
02.2020 - 08.2022
Tier II Retention Specialist
7-Eleven Headquarters
03.2017 - 01.2020
Bachelor's degree - Business Administration
Navarro College
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