Randall Emery
Hudson,Ohio
Summary
Focused leader with a track record of achieving excellent results through project management, effective leadership, and creating a culture of innovation and employee engagement
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Audit Manager
Allstate Insurance Company
05.2022 - Current
- Created and delivered audit plan for Allstate Claims where reviews resulted in significant changes to multiple processes to address and manage risks
- Implemented new agile audit methodology across two audit teams which resulted in more valuable audit insights which are designed to assist the organization in meeting goals and objectives
- Created and delivered audit plan focused on key risks for $7 Billion National General Insurance Company
- Cultivated mutually beneficial relationships with clients and company financial officers to facilitate improved business operations.
- Led a team of auditors, fostering a collaborative environment that promoted growth and professional development.
- Managed complex audits from planning to completion, ensuring timely delivery of high-quality reports.
Delivery Senior Manager
Allstate Insurance Company
04.2011 - 05.2022
- Led 270 claim professionals responsible for handling auto and property claims throughout all 50 states
- Increased customer satisfaction by 20% resulting in highest property customer satisfaction results in country
- Created innovative processes to improve cycle time and efficiency by 15% resulting in significant expense savings
- Significantly increased employee engagement and satisfaction within first year of leading office and maintained a high level of employee morale throughout tenure as Senior Leader
- Effectively leverages Continuous Improvement management system in identification of problems and solutions that result in better customer experience and while enhancing efficiency
- Achieved expense and overall severity plan for each fiscal year as Senior Leader within office
- Responsible for recruiting, hiring and developing leadership staff to drive operational results
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Senior Claim Manager
Allstate Insurance Company
09.2010 - 04.2011
- Assisted Senior Vice President in managing Eastern Claim Territory consisting of approximately 5,000 claim professionals
- Initiated process which leveraged claim employees to help generate sales leads in an effort to positively impact growth
- Created framework to be utilized by Claims Leaders to assist in the hiring and retention of new employees
- Developed strategies and set priorities which significantly enhanced organization's ability to achieve operational, customer experience and financial goals relative to claim handling
Audit Division Manager
Allstate Insurance Company
05.2007 - 09.2010
- Conducted control optimization project which resulted in approximately $4 million in savings to the claim organization and streamlined their process relative to Senior Leadership risk tolerance
- Led Team of 8 audit professionals responsible for completing risk based audits of Allstate Protection and Allstate Financial Organizations
- Assisted Business Unit Senior Leadership in identifying specific risks and mitigating controls to help assist in achieving business objectives
- Monitored business unit remediation plans to help confirm appropriate resolution of any issues identified
Audit Unit Manager
Allstate Insurance Company
03.2003 - 05.2007
- Leveraging data analytics, identified significant gaps in claims payments processes that led to several cases of internal claims fraud
- Led team of four auditors who performed audits related to regulatory, financial, and operational claim risks
- Utilized data analytics to help identify risks and measure relative control effectiveness for specific processes
- Assisted Senior Management in development and implementation of Sarbanes Oxley (SOX) processes
- Developed fraud risk assessment for the Allstate Corporation which was utilized by Senior Management in annual Sarbanes Oxley certifications
- Provided oversight to team responsible for assisting Allstate External Auditors in their annual review of company's financial statements
Senior Auditor
Allstate Insurance Company
11.1997 - 02.2003
- Prepared working papers, reports and supporting documentation for audit findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Completed audit papers by thoroughly documenting audit tests and findings.
Education
Bachelor of Science - Business Administration
Illinois State University
Normal, IL05.1995
Bachelor of Science - Finance
Illinois State University
Normal, IL05.1995
Skills
- Project Management
- Data Analysis
- Fraud Detection
- Regulatory Compliance
- Process and Work-flow
- Internal Controls
- Results Driven
- Continuous Improvement Management System
- Employee Engagement
- Customer Satisfaction
- Risk Assessment and Analysis
- Sarbanes-Oxley
- Written and Verbal Communication
- Financial Reporting
Certification
Certified Internal Auditor (CIA) - (currently in Grace Period and will be Active in January of 2025)
Awards
Institute of Internal Auditors (IIA) Chicago Chapter Auditor of the Year 2009
Allstate Insurance Chairman's Quality Award Winner 2001
Allstate Insurance Finance Shared Service Award Winner 2001, 2006, 2011
Timeline
Senior Audit Manager
Allstate Insurance Company
05.2022 - Current
Delivery Senior Manager
Allstate Insurance Company
04.2011 - 05.2022
Senior Claim Manager
Allstate Insurance Company
09.2010 - 04.2011
Audit Division Manager
Allstate Insurance Company
05.2007 - 09.2010
Audit Unit Manager
Allstate Insurance Company
03.2003 - 05.2007
Senior Auditor
Allstate Insurance Company
11.1997 - 02.2003
Bachelor of Science - Business Administration
Illinois State University
Bachelor of Science - Finance
Illinois State University
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