Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Randall Galloway Jr

Randall Galloway Jr

Colorado Springs,CO

Summary

Experienced technician with a strong foundation in system integration, quality assurance, and technical troubleshooting, consistently delivering high system uptime and optimized performance. Known for an analytical approach and effective problem-solving skills, I thrive in collaborative environments where attention to detail and proactive maintenance are key to success. Dedicated to enhancing operational efficiency, I bring a commitment to reliability and precision in every project I undertake.

Overview

12
12
years of professional experience

Work History

Field Service Technician

CompuCom
11.2022 - Current
  • Identified and resolved technical issues at client sites, maintaining high system uptime and reducing follow-up requests through efficient problem-solving.
  • Worked collaboratively with teams to implement technology upgrades, enhancing network performance and operational continuity across multiple sites.
  • Conducted preventative maintenance on hardware and software, achieving 99% system uptime and optimizing resource utilization.
  • Maintained comprehensive records of technical resolutions, supporting process improvement and contributing to a knowledge-sharing environment.
  • Prioritized customer satisfaction through proactive troubleshooting and effective communication, consistently improving client service outcomes.

Wireless Infrastructure Technician

Novation Enterprises
08.2017 - 04.2018
  • Installed, configured, and maintained wireless network infrastructure, ensuring optimal connectivity and reliable service for clients across a large regional area.
  • Performed site assessments and diagnostics to enhance wireless coverage and signal strength, contributing to an overall 25% improvement in network performance.
  • Delivered high-quality support to clients, achieving a 90% first-visit resolution rate and minimizing downtime for critical infrastructure.
  • Created detailed documentation of installations, configurations, and site surveys, promoting consistency and efficiency in future installations.
  • Developed and maintained strong client relationships by providing consistent, responsive technical support and solutions tailored to unique site requirements.

Aviation Ordnanceman/IWT Armament Technician

US Navy
07.2012 - 07.2017
  • Maintained and inspected ordnance systems to ensure operational readiness and safety compliance, supporting mission-critical operations with zero incidents.
  • Troubleshooted and integrated complex weapons systems across multiple platforms, enhancing system reliability and mission success rates.
  • Conducted detailed pre- and post-flight inspections, achieving high accuracy and adherence to stringent safety standards.
  • Collaborated closely with teams under high-pressure conditions to resolve equipment issues, reducing repair time and ensuring mission continuity.
  • Documented all maintenance and inspection procedures, contributing to process improvements and standardization efforts across the unit.

Education

Bachelor of Science - Computer Science

Colorado Technical University
Colorado Springs, CO
05.2022

Skills

    Problem-Solving

    Troubleshooting and repair

    Positive Attitude

    Field Repairs

    Customer Service

    Technical Analysis

    Work Order Management

    MS Office

    Software configuration

    Teamwork and Coordination

    Training and mentoring

    Accountability and Work Ethic

Timeline

Field Service Technician

CompuCom
11.2022 - Current

Wireless Infrastructure Technician

Novation Enterprises
08.2017 - 04.2018

Aviation Ordnanceman/IWT Armament Technician

US Navy
07.2012 - 07.2017

Bachelor of Science - Computer Science

Colorado Technical University

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Randall Galloway Jr