Dynamic service manager with a decade of experience in culture development and service management. Successfully boosted employee retention and customer satisfaction through strategic mentoring and proactive problem-solving. Proven leader with a focus on productivity and team morale.
Overview
8
8
years of professional experience
Work History
Service Manager
Smokey Bones Bar & Fire Grill
01.2024 - Current
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established team priorities, maintained schedules and monitored performance.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Supervisor, Bartender
Sidecar Slider Bar
10.2020 - 01.2024
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Supervisor, Server
Maru Sushi And Korean Grill
08.2017 - 10.2020
Supervised server staff and simultaneously served personal section of tables.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Increased sales per customer by listening actively and recommending relevant menu items.