Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randall Halvin

Lansing,MI

Summary

Dynamic service manager with a decade of experience in culture development and service management. Successfully boosted employee retention and customer satisfaction through strategic mentoring and proactive problem-solving. Proven leader with a focus on productivity and team morale.

Overview

8
8
years of professional experience

Work History

Service Manager

Smokey Bones Bar & Fire Grill
01.2024 - Current
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Supervisor, Bartender

Sidecar Slider Bar
10.2020 - 01.2024
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Supervisor, Server

Maru Sushi And Korean Grill
08.2017 - 10.2020
  • Supervised server staff and simultaneously served personal section of tables.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Increased sales per customer by listening actively and recommending relevant menu items.

Education

Bachelor of Arts - International Relations

Michigan State University
East Lansing, MI
05-2015

High School Diploma -

Swan Valley High School
Saginaw, MI
06-2011

Skills

  • Culture development
  • Productivity monitoring
  • Service quality management
  • Upselling

Timeline

Service Manager

Smokey Bones Bar & Fire Grill
01.2024 - Current

Supervisor, Bartender

Sidecar Slider Bar
10.2020 - 01.2024

Supervisor, Server

Maru Sushi And Korean Grill
08.2017 - 10.2020

Bachelor of Arts - International Relations

Michigan State University

High School Diploma -

Swan Valley High School
Randall Halvin