RANDALL HUFF
Stockbridge,GA
Summary
I am a highly motivated and detail oriented individual with a strong background in customer service and communication. I have
experience working in fast-paced environments and I'm able to multitask effectively. Proficient in Microsoft Office Suite and have excellent organizational skills.
Overview
13
13
years of professional experience
Work History
Customer Service/Electrician Apprentice
Energize Electric
01.2017 - Current
- Took every opportunity to learn about system design, installation and code requirements
- Developed strong relationships with established customers while acquiring new contracts via telephone, internet and in person
- Coordinate the administration of service orders with the understanding of customer needs.
- Provide exceptional customer service through clear communication, accurate estimates, and timely project completion.
Customer Relations Associate
HBG Electrical
04.2015 - 11.2016
- Made daily customer service calls to existing and future customers
- Provided customer support for company products and services
- Assisted the office manager with the completion of work forms and supply house inventory.
Client Support representative
Mike Gibson Service
03.2014 - 08.2015
- Resolved issues with clients through the contracting department
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Operated and maintained company service van, while investigating and resolving service and delivery concerns.
Customer service Associate
Document Resources Inc.
03.2011 - 09.2013
- Assisted in meeting the company’s need for copying printed material as efficiently, economically and expeditiously as possible.
- Acquired new customers through very active inbound and outbound call center.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Mathematics
Clark Atlanta University
Atlanta, Ga05.1996
Skills
Complaint resolution
Professional telephone demeanor
Creative problem solving
Product Knowledge
Call Management
Computer Proficiency
Timeline
Customer Service/Electrician Apprentice
Energize Electric
01.2017 - Current
Customer Relations Associate
HBG Electrical
04.2015 - 11.2016
Client Support representative
Mike Gibson Service
03.2014 - 08.2015
Customer service Associate
Document Resources Inc.
03.2011 - 09.2013
Bachelor of Science - Mathematics
Clark Atlanta University
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