Summary
Overview
Work History
Education
Skills
Certification
Awards And Licenses
Timeline
Generic

Randall J. Townsend

Sacramento,USA

Summary

Results-driven sales leader with proven expertise in setting strategic goals, driving team performance, and meeting demanding targets. Skilled in pipeline management, lead qualification, and sales team supervision while maintaining strict compliance standards. Experienced in managing service technicians to ensure seamless post-sale support and customer satisfaction. Eager to leverage extensive sales experience and leadership skills to take the next step as a Branch Manager and drive operational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Rentokil-Terminix
06.2025 - Current
  • Manage daily operations of specialists with the goal of providing superior customer service to our clients
  • Responsible for managing basic financial performance of the operations, including revenue growth and expense control
  • Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development

Area Sales Manager

Rentokil-Terminx
08.2022 - Current
  • Results-driven sales leader with a strong track record of setting strategic goals and driving performance. Proven ability to make resolute, business-beneficial decisions while leading high-performing sales teams through hiring, onboarding, training, and ongoing development. Skilled in delegating effectively and providing hands-on support to meet demanding sales targets. Committed to maintaining top-tier safety training and compliance across all direct reports.
  • Hired as Outside Sales Professional - promoted to Branch Sales Manager, promoted to ASM.

Service Representative

Pacific Gas and Electric
07.2021 - 03.2022
  • Exceeding legal, safety, company process, schedule compliance and ethical performance standards
  • Utilize phone and computer research and analyze account information to satisfy internal and external customers with customer inquirers, billing issues, service requests, and severe outage emergency orders
  • Effective to listen and build quick personalized rapport using problem solving and probing skills to obtain relevant information and to establish timely solutions with customers and co-workers

Management Associate

Hertz Car Rental
10.2020 - 07.2021
  • Effectively resolves and manages customer issues while driving store sales through upsells and value added services in multiple systems
  • Relationship building with insurance, corporate contract, and other district locations to enhance customer experience
  • Accurately manages reports and record keeping for branch while exceeding operational needs, sales, and customer satisfaction

Client Specialist

INFINITI of Roseville
03.2019 - 09.2020
  • Adapting to individualized relations with customers
  • Balancing multiple clients while providing high quality customer service
  • Skilled knowledge of products with premium demonstrations and customer follow up

Marketing Agent promoted to Field Logistics Coordinator

Welk Resorts
03.2015 - 02.2018
  • Company Overview: Northern California
  • Marketing setup in multiple venues
  • Maintaining and establishing partner relations though in person and phone conferences
  • Ability to assess client needs and successfully resolve issues

Education

Communication Studies

Sierra College
05.2015

High School Diploma - undefined

Oakmont High School
05.2013

Skills

  • Excellent oral communication
  • Excellent written communication
  • Interpersonal communication
  • Problem solving
  • Dependable
  • Understanding
  • High morals
  • Navigating multiple systems
  • Microsoft programs
  • Telephone operations
  • Customer service
  • Territory management
  • Relationship building
  • Closing strategies
  • KPI tracking
  • Lead qualification
  • Leads prospecting
  • Pipeline management
  • Sales presentations
  • Sales tracking
  • Sales training
  • Sales team supervision

Certification

Branch 2/3 Field Representative

Awards And Licenses

Award of Excellence, 2020, Outstanding sales performance, management, 2020, Successful New Agent Award

Timeline

Operations Manager

Rentokil-Terminix
06.2025 - Current

Area Sales Manager

Rentokil-Terminx
08.2022 - Current

Service Representative

Pacific Gas and Electric
07.2021 - 03.2022

Management Associate

Hertz Car Rental
10.2020 - 07.2021

Client Specialist

INFINITI of Roseville
03.2019 - 09.2020

Marketing Agent promoted to Field Logistics Coordinator

Welk Resorts
03.2015 - 02.2018

High School Diploma - undefined

Oakmont High School

Communication Studies

Sierra College

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Randall J. Townsend