Randall L. Williams
Atlanta,GA
Summary
Business Analyst Looking For An Exciting Opportunity: Experienced in documenting the "As-Is" and "Should-Be" processes. Outstanding ability to perform detail analysis centered on identifying key financial metrics and cost drivers. In-depth knowledge of various systems, with an understanding of data extraction and manipulation. Broad industry experience ranging from Consumer Packaged Goods, Energy, Government, Health Care, IT and Telecommunications.
Overview
25
25
years of professional experience
Work History
Business Systems Analyst
DS Smith
Atlanta, GA
06.2020 - 12.2021
- Led weekly IT updates for ASCEND project -an enterprise wide effort to bring various systems onto single platforms
- Performed User Acceptance Testing (UAT)
- Steered design meetings with developers to scope out implementation of features
- Developed flowcharts and diagrams to describe and lay out logical operational steps
- Resolved malfunctions with systems and programs through troubleshooting
- Identified needed business improvements and determined appropriate systems required to implement solutions
- Assessed business needs and problem areas to create focused solutions
- Helped deploy system enhancements to improve field operations
- Gathered, reviewed and reported findings for $2MM in departmental expenses
- Investigated and addressed system issues to enhance usability and improve functionality
- Produced charts and diagrams to assist with problem analysis
- Trained business personnel in use of systems
- Oversaw installation of software programs and hardware systems to meet requirements
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies
- Collected, defined and analyzed business requirements
- Tracked feedback at all levels and researched resolutions for common concerns
- Efficiency for business end-users
Business Analyst
Acuity Brands Lighting
Conyers, GA
05.2018 - 06.2018
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Conducted interviews with key business users to collect information on business processes and user requirements
- Evaluated trends to understand competitive environments and assess current strategies
- Maintained ownership and generated 6 semi-automated Essbase availability reports, ensuring reliable data for various end users
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
Senior Management Analyst
City Of Atlanta
Atlanta, GA
03.2013 - 08.2015
- Oversaw departmental performance metrics, including ATLStat -a citywide performance management program
- Managed monthly actuals vs. budget reporting, as well as interim forecasts (3+9, 6+6, etc.)
- Served as Project Lead on Hansen 7.7 system upgrade, which included gathering user requirements, system functionality, design, implementation and UAT
- Review and provided input on design and implementation for feature enhancements
- Gathered, documented and modeled data to assess business trends
- Evaluated current processes to develop improvement plans
- Helped leaders understand how to effectively manage key performance data and review their project portfolio
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations
Marketing Reporting Analyst (Contract)
Cox Communications
Atlanta, GA
11.2011 - 03.2013
- Maintained ongoing schedule and documentation for all reporting procedures
- Managed weekly DNIS call volume reporting, issue resolution and Field support
- Built logical schemas in UNICA for quarterly marketing campaigns, as well as created ad hoc flowcharts for reporting purposes
- Performed extensive variance analysis as part of the preparation of a 20+ page quarterly Post Campaign Analysis (PCA) Report
- Collaborated with Marketing Team in performing deep dive analyses into client segments to identify market opportunities
Business Analyst (Contract)
Eagle Hospital Physicians
Atlanta, GA
02.2011 - 10.2011
- Developed and managed more than 25 monthly and quarterly hospital specific scorecards, dashboards and ad hoc reports by interfacing with appropriate corporate and hospital contacts
- Automated 80% of departmental reporting using excel and power point
- Created operational and clinical reports on program performance for hospital sites
- Coordinated activities between operational and clinical team members at corporate and hospital sites
Senior Business Analyst (Contract)
Verizon Business
Alpharetta , GA
07.2008 - 10.2010
- Created detailed monthly, quarterly, and yearly revenue and expense forecasts for Prepaid Cards
- Updated and maintained several forecast models used for departmental financial budgeting and reporting
- Managed SG&A actuals vs. budget for more than 10 cost centers; also built their yearly and interim forecasts
- Collaborated with internal business partner to implement commission arrangement
- Supported leadership team with reporting, analysis and presentations which informed divisional strategies
- Automated 90% of departmental reporting, using excel and power point
- Streamlined and semi-automated mandatory FCC reporting requirements
Education
MBA - General Studies
Kennesaw State University
Kennesaw, GA BBA - Finance
Howard University
Washington, DCSkills
- Data Migration
- Research and Analysis
- Documentation
- Requirements Gathering
- Agile Knowledge
- Customer Retention Strategies
- Strong Analytical and Problem Solving Skills
- Performance Metrics
- Planning and Coordination
Timeline
Business Systems Analyst
DS Smith
06.2020 - 12.2021
Business Analyst
Acuity Brands Lighting
05.2018 - 06.2018
Senior Management Analyst
City Of Atlanta
03.2013 - 08.2015
Marketing Reporting Analyst (Contract)
Cox Communications
11.2011 - 03.2013
Business Analyst (Contract)
Eagle Hospital Physicians
02.2011 - 10.2011
Senior Business Analyst (Contract)
Verizon Business
07.2008 - 10.2010
MBA - General Studies
Kennesaw State University
BBA - Finance
Howard University
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