Randall Padgett
York,SC
Summary
IT Professional who Is a Planner, Positive Team Player, Problem Solver and known as a critical thinker. Focused, Relentless, Versatile learner and open to change.
Overview
20
20
years of professional experience
Work History
Virtual Infrastructure Engineer
Trinity Health
05.2023 - Current
- Support, manage and optimize the virtual, physical, converged, hyper-converged infrastructures, along with software tools to support the technical system design and day-to-day operations, participate in technical system design and deploy customer projects and activations.
- Deploy new technologies and implementation and configuration of systems and applications.
- Provide knowledge of the interactions between technologies and applications across product lines.
- Work in coordination with the TIS Product management teams to develop and deploy technology-based business solutions.
- Functioned as a subject matter expert in virtualization, server automation, systems management, application infrastructure, storage, data protection, networking, and information security.
- Optimize financial, clinical, informational and infrastructure System/Platforms that provide business customers with optimally performing services.
- Collaborated with Product Engineering, Product Management, and Enterprise Information Security to ensure seamless transition of new products and designs to service optimization.
- Serves as the operational subject matter expert, coordinating with other TIS Product Centric Organization teams; to support and optimize technology-based business solutions.
- Lead and/or support role in the operation and optimization of platforms, products and applications within their respective teams as well as how those applications interface with other teams.
- Job duties also include support of various products including Virtual Infrastructure software, OS, VMware, vSAN, vRA, vROps, vCenter, SRM, RecoverPoint for Virtual Machines, vSphere Replication, Hyper-V and SDDC.
- Experienced in the support of Virtual Infrastructure hardware, hyper-converged, converged, HP DL / blade technologies, and Dell VxRail environments.
- Diagnosed and remediated issues impacting support and delivery of virtual environments in a large dynamic enterprise-class environment.
- Maintain and provision servers/ hosts / appliances, work effectively with the OS, tools and apply system patches and security standards.
- Works with Zerto, SRM, RP4VM, other replication technologies, VxRail, NSX, and Avamar snapshot utilities to provide support for other groups.
- Provides a high level of technical support of platform and product designs and collaborates with cross-functional team (Product Engineering, Product Management, Business Owners, etc.) to assure the successful deployment of any design or product.
- Monitors and analyzes the current state of platforms to assure performance is within pre-determined thresholds.
- Collaborates with vendors and other teams in matters of products, troubleshooting, maintenance and documentation.
- Proposed procedures and solutions ensuring team functionality at optimal performance and cost efficiency.
- Implements platform technology in conjunction with established platform strategy.
- Identifies, escalates, and supports process improvement initiatives to optimize efficiency, reliability, and quality of service.
- Participates in research and makes recommendations on products, services, protocols and standards in support of all infrastructure procurement and development efforts.
- Minimizes operational and capital costs through the reduction of inefficiencies in the environment.
- Keeps abreast of current and best practices, participates in continuing education and seminars.
- Performs environment capacity planning and performance monitoring on all platform hardware.
- Assures all hardware and software are covered by 24x7x365 maintenance contracts.
- Serves as first level for troubleshooting and escalation of critical issues.
- Provides 24x7x365 troubleshooting support for all teams.
- Investigated and resolved critical technical issues impacting operations.
- Utilizes software and hardware tools to diagnose and resolve problems and factors affecting performance and service levels.
- Applies specialized technical knowledge of enterprise tools.
- Assures all hardware and software is performing at a fully optimized level.
- Participates in the development, implementation and testing of installs and upgrades to existing solutions.
- Participates in data migration and lifecycle projects.
- Participates in disaster recovery planning and exercises.
- Assures documentation is maintained and meets requirements.
- Attests to documentation maintenance annually.
- Accountable for the security configuration of supported solutions and makes sure they are up to date.
- Oversees implementation of security controls, governance processes, and compliance validation.
- Responsible for supporting and translating architectural designs.
- Maintains a working knowledge of applicable Federal, State and local laws/regulations.
VMware / System Engineer
Curo Healthcare Services
Mooresville, NC
02.2019 - 05.2023
- Support VMware Vsphere 7.0 environment.
- Rack, build and manage HP Synergy, MX7000 & MX1000E chassis using open Management software.
- Configure 6.5/ 6.7 / 7.0 ESXI Dell, HP blade servers.
- Traveled to datacenters in Nashville and South Carolina for repairs and installations, ensuring minimal downtime.
- Build, deploy and support virtual machines with Windows 2019 OS.
- Restore and troubleshoot vm’s when needed with Cohesity storage backups.
- Use vRealize Operation Management 7 to troubleshoot errors and fix problems with Windows servers.
- Monitor & support Cohesity and Pure storage volumes on clustered host connected with ISCSI.
- Installed and configured Zerto for migration of Charlotte datacenter to Nashville, supporting disaster recovery plan.
- Led major projects and mentored junior engineers, enhancing team skills and project outcomes.
- Maintain a high level of knowledge of software including Windows 7,10, Linux, DNS, DHCP, IIS, SQL, Exchange, PowerShell, Virtualization, Dell Networking, SMS, Active Directory and group policies.
- Install Microsoft updates and BIOS Firmware for all servers during monthly maintenance schedule.
- Assisted in setting up data centers in Nashville and Charlotte locations.
- Work with Microsoft, VMware, Zerto, HP and Dell vendors to help support environment.
Windows / VMWare Senior System Engineer
Family Dollar Stores, Inc.
Charlotte, NC
01.2006 - 02.2019
- Managed, installed, and supported VMware Vsphere 6.5 ESXI and Microsoft 2012 R2 Hyper-V hosts in clustered environment with over 1000 VMs.
- Install software and help various application owners resolve issues.
- Built and deployed virtual servers with installations of Microsoft Server 2000, 2003, 2008, 2012, 2016 and all required applications, including .NET and Symantec antivirus.
- Utilize available tools VMware Vsphere Web Client, Vrealize Operation Manager 6.6.1, SCVMM, and Failover Cluster Manager.
- Virtualize old hardware with Microsoft and VMware converter tools to cut cost in the datacenter.
- Determine issues with servers by running Vrealize operation manager, DSA’s, IBM Director and SCOM.
- Monitor and support terminal server farm and Citrix environment for offshore users.
- Management of both direct-attached and network based servers on HNAS and netapp storage.
- Maintain a high level of knowledge of software including Windows 7,10, Linux, DNS, SCCM, SCOM, IIS,SQL, Exchange, PowerShell, HP Data Protector, Cisco Networking, SMS, Active Directory and group policies.
- Designed local and geographical clusters for DR failover.
- Use Zerto to migrate virtual machines between datacenters and failover purpose.
- Led engineering efforts for major projects, including designing SCOM alerts for IT groups and overseeing company's transition from Hyper-V to VMware.
- Install all Microsoft updates / Firmware for VMware ESXI and Window Servers during a Monthly Maintenance Procedure.
- Server installation and manage all hardware which consist of Dell and IBM servers in all datacenter’s.
- Configure IDRAC for all servers for lights out.
- Prepare management reports utilizing systems performance and capacity planning metrics.
- Provided weekly status/project reports.
- Lower technology transaction cost by identifying options and solutions.
- Support a 24x7x365 production environment by serving on an “on-call” team rotation.
- Mentor and train junior engineers.
Education
AAS - Information Systems (Concentration in Networking)
Central Piedmont Community College
01-2007
Skills
- Virtualization technologies
- Cloud computing
- Infrastructure automation
- Server automation
- Systems management
- Windows server administration
- Server hardware troubleshooting
- Performance monitoring
- Disaster recovery
- Capacity planning
- Data center operations
- Configure servers
- Infrastructure optimization
- Hardware troubleshooting
- Problem solving
- Project coordination
- Collaboration techniques
- Virtual cloud tech
- Hardware troubleshooting
Accomplishments
- VCP VMware Certified Professional, 2019
- CCA Citrix Certified Administrator, 2014
- MCITP Server Administrator, 2011
- Team Award for HP XP1024 Data Migration, 2010
- Team Award for Implementing Hyper – V, 2009
- Certificate of Appreciation for Outstanding Service, 2007
Career Development
- Trinity Health, Virtual Infrastructure Engineer, 05/01/23, Present, Support, manage and optimization of the virtual, physical, converged, hyper-converged infrastructures., Participate in technical system design and deploy customer projects and activations., Provide knowledge of the interactions between technologies and applications across product lines., Collaborate with Product Engineering, Product Management and Enterprise Information Security., Diagnose and remediate issues affecting support and delivery of virtual environments.
- Curo Healthcare Services, VMware / System Engineer, Mooresville, NC, 02/01/19, 05/01/23, Support VMware Vsphere 7.0 environment., Rack, build and manage HP Synergy, MX7000 & MX1000E chassis., Monitor performance, support and setup clusters with VMware Vsphere Web Client., Travel to datacenters in Nashville and South Carolina for repairs and installs.
- Family Dollar Stores, Inc., Windows / VMWare Senior System Engineer, Charlotte, NC, 01/01/06, 02/01/19, Manage, install, support physical VMware Vsphere 6.5 ESXI and Microsoft 2012 R2 Hyper-V host., Build and deploy virtual servers with installation of Microsoft server., Monitor and support terminal server farm and Citrix environment for offshore users.
Timeline
Virtual Infrastructure Engineer
Trinity Health
05.2023 - Current
VMware / System Engineer
Curo Healthcare Services
02.2019 - 05.2023
Windows / VMWare Senior System Engineer
Family Dollar Stores, Inc.
01.2006 - 02.2019
AAS - Information Systems (Concentration in Networking)
Central Piedmont Community College