Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Affiliations
References
Timeline
Generic

Randall Relova

Littleton,CO

Summary

Goal-oriented manager with distinguished experience in Sales and Hotel Operations and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Manager, National Group Sales

Marriott International, Inc.
01.2022 - Current

-Built long-lasting client relationships through excellent customer service and consistent followups.

-Led a successful sales team by providing motivational coaching and performance-based incentives.

-Streamlined sales processes for improved efficiency, resulting in higher conversion rates.

Event Services Supervisor/Banquet Captain

Gaylord Rockies Resort And Convention Center
11.2018 - 01.2022

-Coordinated seamless events by effectively managing all aspects of event planning, execution, and followup.

-Maintained a safe and clean environment for guests by enforcing strict adherence to safety guidelines and procedures.

-Streamlined event processes, reducing setup time and increasing efficiency for staff and clients.

Event Coordinator

Marriott San Francisco Union Square
11.2017 - 10.2018
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Conducted post-event analysis, identifying areas of improvement for future events.

Administrative Assistant

Marriott International, Inc.
06.2016 - 11.2017
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Guest Service Representative

Marriott Santa Clara
03.2015 - 06.2016
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.

Education

Bachelor of Science - Business Management

California Polytechnic State University-Pomona
Pomona, CA
05.2011

High School Diploma -

Woodside High School
Woodside, CA
06.2006

Skills

  • Performance Management
  • Sales Team Training
  • Operations Management
  • Account Management
  • Staff Management
  • Relationship Building
  • Team leadership
  • New Hire Onboarding

Certification

Certified Hospitality Supervisor (Colorado Hotel and Lodging Association)

Certified Hospitality Manager (Colorado Hotel and Lodging Association)

Languages

Spanish
Limited Working

Software

SFA Web/CITY

Opera

Lodging Management System

Empower

HotSOS

Fidelio

Micros

Affiliations

  • Hiking
  • Skiing
  • Community Service

References

References available upon request.

Timeline

Sales Manager, National Group Sales

Marriott International, Inc.
01.2022 - Current

Event Services Supervisor/Banquet Captain

Gaylord Rockies Resort And Convention Center
11.2018 - 01.2022

Event Coordinator

Marriott San Francisco Union Square
11.2017 - 10.2018

Administrative Assistant

Marriott International, Inc.
06.2016 - 11.2017

Guest Service Representative

Marriott Santa Clara
03.2015 - 06.2016

Bachelor of Science - Business Management

California Polytechnic State University-Pomona

High School Diploma -

Woodside High School
Randall Relova