Goal-oriented manager with distinguished experience in Sales and Hotel Operations and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
-Built long-lasting client relationships through excellent customer service and consistent followups.
-Led a successful sales team by providing motivational coaching and performance-based incentives.
-Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
-Coordinated seamless events by effectively managing all aspects of event planning, execution, and followup.
-Maintained a safe and clean environment for guests by enforcing strict adherence to safety guidelines and procedures.
-Streamlined event processes, reducing setup time and increasing efficiency for staff and clients.
Certified Hospitality Supervisor (Colorado Hotel and Lodging Association)
Certified Hospitality Manager (Colorado Hotel and Lodging Association)
SFA Web/CITY
Opera
Lodging Management System
Empower
HotSOS
Fidelio
Micros