Randall Trumph
Fort Worth,TX
Summary
Dynamic IT professional with leadership experience at AT&T and U.S. Army, excelling in efficient decision-making and strategic issue analysis. Proven track record in enhancing operational efficiency through process improvements and team motivation. Skilled in IT problem-solving and remote system evaluation, delivering high-quality support and training to foster collaboration and compliance.
Overview
11
11
years of professional experience
Work History
Lead Dispatcher
AT&T Call Center
06.2022 - Current
- Supervised dispatch team, ensuring timely and effective communication with field technicians.
- Coordinated daily schedules for service calls, optimizing resource allocation and response times.
- Implemented process improvements that enhanced operational efficiency and reduced service delays.
- Trained new dispatch staff on system protocols and procedures, fostering a collaborative work environment.
- Collaborated with management to address performance issues, delivering actionable feedback to improve service quality.
Information Technology Specialist
U.S. Army Reserve Command
06.2017 - 10.2024
- Diagnosed and resolved hardware and software issues to enhance system performance.
- Streamlined IT support processes, improving response times for user inquiries.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Configured and maintained network systems to ensure optimal performance and security.
Help Desk Technician
First Cash
10.2020 - 06.2022
- Provided technical support for hardware and software issues, ensuring timely resolution for users.
- Diagnosed system errors and implemented effective solutions to enhance operational efficiency.
- Maintained detailed documentation of support requests, improving knowledge base accuracy.
- Collaborated with IT team to streamline help desk processes, reducing response times.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Premises Technician
AT&T Broadband
02.2015 - 10.2020
- Installed and maintained broadband infrastructure, ensuring optimal connectivity for residential and commercial clients.
- Diagnosed and resolved service issues, achieving high customer satisfaction through effective troubleshooting techniques.
- Collaborated with cross-functional teams to streamline installation processes, enhancing operational efficiency.
- Trained new technicians on equipment handling and safety protocols, fostering a culture of compliance and cooperation.
Education
No Degree - Psychology
Tarrant County College
Fort Worth, TXSkills
- Efficient decision making
- IT problem-solving expertise
- Team motivation techniques
- Detail-oriented data management
- Strategic issue analysis
- Remote system evaluation
- System software updates
- Leadership experience
Timeline
Lead Dispatcher
AT&T Call Center
06.2022 - Current
Help Desk Technician
First Cash
10.2020 - 06.2022
Information Technology Specialist
U.S. Army Reserve Command
06.2017 - 10.2024
Premises Technician
AT&T Broadband
02.2015 - 10.2020
No Degree - Psychology
Tarrant County College
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