Randall L.M. Shakir
Cave Springs
Summary
Ph.D. in Rehabilitation Counseling with extensive expertise in trauma-informed care, program development, and culturally sensitive behavioral health interventions. A results-driven counseling professional with a proven track record in graduate student supervision, crisis management, and advancing mental health equity through education and research. Skilled in providing immediate mental health support, fostering client resilience, and delivering innovative behavioral health solutions. Adept at collaborative team efforts, adapting to dynamic situations, and maintaining the highest standards of confidentiality and ethics. Dedicated to addressing systemic inequities and improving outcomes for underserved populations through impactful and equity-driven approaches in behavioral health and rehabilitation counseling.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Director of Behavioral Health Programs
Baywell Health
12.2023 - Current
- Lead clinical operations for the PEARLS (Program to Encourage Active and Rewarding Lives for Seniors) and Specialty Mental Health (SMH) programs within a Federally Qualified Health Center (FQHC) serving Alameda County. Ensured compliance with federal quality standards and regulatory requirements, aligning services with the unique needs of diverse, underserved populations.
- Supervised graduate students and clinical staff, fostering professional development and excellence in service delivery. Developed culturally sensitive, trauma-informed care models tailored to the community’s specific challenges, including intergenerational trauma and systemic oppression.
- Managed grant funding for PEARLS to expand behavioral health access for older adults while supporting integrated service delivery models. Collaborated with community stakeholders to build sustainable partnerships that enhanced the integration of behavioral health and primary care services.
- Presented research findings on intergenerational trauma and systemic oppression to academic and professional audiences, contributing to the advancement of culturally informed behavioral health practices.
Crisis Counselor
Counseling & Psychological Services
01.2021 - 01.2022
- Crisis Intervention: Respond promptly to immediate crisis calls and walk-ins
- Provide risk assessments, immediate therapeutic interventions, and necessary referrals to ensure the safety and mental well-being of students
- Counseling Services: Provide short-term individual and group counseling services to students on a range of psychological, personal, and developmental issues
- Consultation Services: Work closely with faculty, staff, and administrators to identify and manage potential crisis situations
- Offer advice and recommendations on managing students' mental health concerns
- Referral and Resource Navigation: Assist students in navigating campus and community mental health resources, making appropriate referrals when needed
- Outreach and Education: Conduct workshops, seminars, and other outreach activities to educate the university community about mental health issues, coping strategies, crisis prevention, and the resources available through CAPS
Director of Assessment and Referral Services
Springwoods Behavioral Health
01.2019 - 01.2021
- Directed a diverse team of certified rehabilitation counselors, clinical social workers, and registered nurses, optimizing behavioral health assessments, suicide risk screenings, and disability service referrals
- Revised and developed facility policies and procedures, ensuring respect for patient rights and enhancing departmental efficiency
- Analyzed and reported key performance metrics daily, such as census data and call volumes, to the CEO and hospital leadership
- Implemented the innovative 'Green Light Program', streamlining service delivery processes
- Conducted regular audits and root cause analyses to improve service delivery and establish HIPAA-compliant practices
- Coordinated with other department heads to integrate services and improve patient outcomes
Community Relations Liaison
Springwoods Behavioral Health
03.2017 - 01.2019
- Serve as liaison providing essential education to schools, hospitals, practitioners and agencies about the referral process
- Engage community partners and developed new business through mental health education and updates on Springwoods programs, processes and personnel
- Collaborate with marketing team to develop innovative strategies for increase brand recognition among urban and rural Arkansas markets
Mobile Assessment & Referral Specialist
Springwoods Behavioral Health
05.2015 - 03.2017
- Coordinate client services with a multidisciplinary team of professionals
- Provide discharge planning inclusive of career/job guidance
- Assess the physical, emotional, and psychological needs of patients experiencing acute psychiatric crisis
- Communicate pertinent mental health information: referral sources, patients, families, psychiatrists and hospital Staff
- Determine suitability of admission to the hospital based on clinical and financial criteria
Voc. Rehabilitation Counselor
Seasons Counseling
11.2018 - Current
- Provide independent consultations for disability determination and other case management and Vocational rehabilitation related resources
- Collaborate with local business and organizations for supported employment, job coaching
- Coordinate and implement range of rehabilitation counseling and case management services, pre-employment services, job placement, and documentation
- Coordinate client services with a multidisciplinary team of professionals
- Provide comprehensive rehabilitation services such as case management, assessments, written reports, job seeking skills training, and career counseling
Voc. Rehabilitation Counselor
Sterling Medical Group
08.2014 - 12.2016
- Provide vocational rehabilitative supports for veterans Northwest Arkansas and neighboring counties
- Manage intensive caseloads (40+) clients
- Perform individualized case management and facilitated assessments such as the SHIPLEY or WRAT
- Perform labor market surveys, designed & implemented school based and transitional return to work plans
- Serve as liaison between: client, agency, employers and other constituencies
State Certified Administrator
Williams Community Integration
12.2014 - 11.2015
- Provide Vocational Services & Support for IDDT residents
- Ensured the facilitation of individualized care plans and case managements for residents
- Hiring and recruitment, employment and training of qualified staff
- Ensure standards for Community Care and Licensing
- Conduct quarterly/annual reporting to State Regional Center
Voc. Rehabilitation Counseling Associate
Sassin and Associates
08.2013 - 02.2015
- Facilitate vocational testing and assessment for individuals with disabilities (cognitive, physical and emotional)
- Perform labor market survey, designed & Implemented transitional return to work programs
- Serve as liaison between: client, agency, employer, and other constituencies
- Perform job search skills training, career counseling, on-Site job analysis, job placement, and/or provided alternative job placement options
Division Assistant
Arkansas Support Network (ASN)
08.2013 - 08.2014
- Assist division managers in maintaining quality care and compliance for consumers receiving supported living services
- Assist with division hiring, supervision & training for supportive living staff
- Hold monthly and quarterly divisional meetings and Information dissemination
- Review and inputted of consumer data: Individualized case management data, medical record data, and case notes
Treatment Specialist
Center for Adolescent Services
07.2010 - 09.2012
- Facilitate cognitive behavioral therapy groups
- Provide quarterly reports and metric tracking of client progression
- Assist residents with transitioning back to community settings
- Consult with Montgomery county juvenile court constituencies
Residential Director
Wilberforce University
08.2009 - 08.2010
- Provide oversight for Wilberforce University Men’s residential dormitories
- Supervise a team of 15 Residential Assistants
- Develop programming for student-residents in collaboration with other University departments
Admissions Counselor/Recruiter
Wilberforce University
05.2009 - 08.2010
- Represent Wilberforce University nationwide to prospective students, parents, involved in college selection process
- Develop recruiting materials and strategies to increase enrollment
- Provide support to prospective students throughout the admissions and financial aid process
Education
Doctor of Philosophy (Ph.D.) - Rehabilitation Counseling
University of Arkansas
Fayetteville, AR01.2023
Master of Science (M.S.) - Rehabilitation Counseling
Wilberforce University
Wilberforce, OH05.2012
Bachelor of Arts (B.A.) - Rehabilitation Services
Wilberforce University
Wilberforce, OH05.2009
Skills
- Administrative Leadership
- Rehabilitative Case Management
- Behavioral Health Assessment
- Community Education & Marketing
- Acute Crisis Intervention
- Inbound call management
- Patient confidentiality
- Telehealth proficiency
- Suicide prevention
- Behavioral health
- Referral coordination
- Staff training
- Crisis handling
- Documentation skills
- Motivational interviewing
- Analytical thinking
Accomplishments
Received University of Arkansas Doctoral Student of the Year, 2018
Received University of Arkansas Benjamin Franklin Lever Fellow, 2014-2018
Presented at Healthy Brain Strategies Conference during a panel discussion about Unraveling BIPOC genetic tapestry
References
Dr. Robin Moore-Cooper
Vocational Rehabilitation Therapist, Veterans Administration
Dayton, OH
(937) 630-0245 | RMcoop808@aol.com
Dr. Ruben Heron
Assistant Professor, Langston University
Tulsa, OK
(918) 896-0054 | Ruben.herron@langston.edu
Sharon Ledbetter
Director of Business Development, Mercy Hospital NWA
Fayetteville, AR
(479) 799-4802 | Sledbe@hotmail.com
Certification
Certified Rehabilitation Counselor (CRC)
Commission of Rehabilitation Counselor Certification
Certification Number: 176146
Timeline
Assistant Director of Behavioral Health Programs
Baywell Health
12.2023 - Current
Crisis Counselor
Counseling & Psychological Services
01.2021 - 01.2022
Director of Assessment and Referral Services
Springwoods Behavioral Health
01.2019 - 01.2021
Voc. Rehabilitation Counselor
Seasons Counseling
11.2018 - Current
Community Relations Liaison
Springwoods Behavioral Health
03.2017 - 01.2019
Mobile Assessment & Referral Specialist
Springwoods Behavioral Health
05.2015 - 03.2017
State Certified Administrator
Williams Community Integration
12.2014 - 11.2015
Voc. Rehabilitation Counselor
Sterling Medical Group
08.2014 - 12.2016
Voc. Rehabilitation Counseling Associate
Sassin and Associates
08.2013 - 02.2015
Division Assistant
Arkansas Support Network (ASN)
08.2013 - 08.2014
Treatment Specialist
Center for Adolescent Services
07.2010 - 09.2012
Residential Director
Wilberforce University
08.2009 - 08.2010
Admissions Counselor/Recruiter
Wilberforce University
05.2009 - 08.2010
Master of Science (M.S.) - Rehabilitation Counseling
Wilberforce University
Bachelor of Arts (B.A.) - Rehabilitation Services
Wilberforce University
Certified Rehabilitation Counselor (CRC)
Commission of Rehabilitation Counselor Certification
Certification Number: 176146
Doctor of Philosophy (Ph.D.) - Rehabilitation Counseling
University of Arkansas
Similar Profiles
Rachel HesterRachel Hester
Family Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health SolutionsFamily Nurse Practitioner at Novant Health-Employee Occupational Health and Corporate Health Solutions
Abhisheka MoothoosamyAbhisheka Moothoosamy
Dental Public & Primary Health Specialist at Oral Health Services, Health Care Agency, Ministry of HealthDental Public & Primary Health Specialist at Oral Health Services, Health Care Agency, Ministry of Health
Mary Saleh MD FAAPMary Saleh MD FAAP
Locum Pediatric Hospitalist at Mercy Health, Ohio Health, Lutheran HealthLocum Pediatric Hospitalist at Mercy Health, Ohio Health, Lutheran Health