Randasja Smith
Cheektowaga,NY
Summary
Highly motivated and detail-oriented Certified Phlebotomist with a passion for patient care. Skilled in performing blood draws efficiently and accurately while maintaining a positive and compassionate demeanor.
Talented professional with background in collections and expertise in recovery strategy and repayment plan structuring. Successful in fostering goodwill with customers through professional credit management.
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality, and performance standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Phlebotomist
Octapharma Plasma Center
Amherst, New York
11.2024 - 08.2025
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Customer Service/Collections Representative
Midland
Buffalo, NY
09.2023 - 10.2024
- Communicated overdue account balances to customers and successfully collected payments.
- Verified loan terms and customer information for accuracy and completeness.
- Analyzed the underlying causes of customer delinquency to identify potential solutions for persistent payment issues.
- Adhered to industry regulations regarding collection practices.
- Managed customer inquiries regarding account balances and payment options.
- Facilitated payment arrangements through effective communication with customers.
Customer Service Representative
Just Kids Entertainment
Buffalo, NY
12.2014 - 06.2023
- Provided excellent customer service by scheduling and coordinating children's party entertainment.
- Successfully managed party logistics to ensure smooth and enjoyable events.
- Enhanced the party experience by supplying popular amenities such as costumes, cotton candy machines, popcorn, snow cones, and face painting.
Collections Representative
Capital Management
Buffalo, NY
10.2022 - 02.2023
- Demonstrated strong problem-solving skills in resolving disputes and addressing debtor concerns.
- Reviewed customers' reasons for delinquency to determine if temporary solutions could solve ongoing payment issues.
- Successfully collected debts through effective communication and negotiation skills.
- Maintained accurate and up-to-date records of interactions and account status.
Education
Phlebotomy Certificate Program -
Trocaire College
Buffalo, NYRegents High School Diploma -
McKinley High School
Buffalo, NYSkills
- Venipuncture and Capillary Puncture
- Efficient Blood Collection
- Specimen Handling
- Excellent Customer Service
- Self-Directed
- Detail-Orientated
- Dependable
- Flexible
- Organized
- Attention to Detail
- Data Entry
- Microsoft Office
- Word
- Excel
- Trustworthy
- Teamwork
- Payment collection
- Debt negotiation
- Time management
- Problem solving
- Critical thinking
- Collections processing
- Repayment negotiations
- Payment arrangement
- Skip tracing
Certification
- Certified Phlebotomist
- Phlebotomy Technician
Volunteer Experience
Community volunteer, basketball and fundraising events
Timeline
Phlebotomist
Octapharma Plasma Center
11.2024 - 08.2025
Customer Service/Collections Representative
Midland
09.2023 - 10.2024
Collections Representative
Capital Management
10.2022 - 02.2023
Customer Service Representative
Just Kids Entertainment
12.2014 - 06.2023
Phlebotomy Certificate Program -
Trocaire College
Regents High School Diploma -
McKinley High School