LaTerria Cox
Dallas,TX
Summary
Dynamic medical professional with a proven track record of optimizing office operations and enhancing patient care. Recognized for reliability and adaptability in fast-paced environments, consistently meeting varying demands with efficiency. Expertise in medical billing, patient scheduling, and maintaining precise medical records ensures high standards of accuracy and attention to detail. Committed to fostering a positive patient experience while streamlining administrative processes to improve healthcare delivery.
Overview
9
9
years of professional experience
Work History
Certified Staffing Assistant
Ut Southwestern Medical Center
Dallas, TX
10.2025 - Current
- Conducted comprehensive insurance verifications to ensure accurate patient coverage and eligibility for multiple physical therapy locations.
- Collaborated with healthcare providers to resolve discrepancies in insurance information and claims processing.
- Managed over 100 patient’s a day scheduling and appointment confirmations using electronic health records system.
- Facilitated communication between patients and medical staff to enhance service delivery.
Patient Representative
Carenow
Dallas, TX
05.2023 - 10.2025
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Informed patients of excessive wait times and offered to reschedule appointments.
Medical Office Specialist (PRN)
Texas Joint Institute
Dallas, TX
07.2024 - 02.2025
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist
All Star Handyman Services
Mesquite, TX
11.2018 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records for over 20 clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
TruGreen Lawn Care
Plano, TX
02.2017 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL05-2026
High School Diploma -
Cedar Hill High School
Cedar Hill, TX06-2010
Skills
Insurance authorizations
Patient scheduling
HIPAA compliance
Patient confidentiality
Claims processing
Insurance verification
Medical office software
Healthcare regulations
Appointment setting
Medical billing
Multitasking and organization
Positive attitude
Office administration
Medical records management
Patient demographics
Follow-up skills
Cleaning and sanitizing
HIPAA regulations
Computer skills
Phone and email etiquette
Timeline
Certified Staffing Assistant
Ut Southwestern Medical Center
10.2025 - Current
Medical Office Specialist (PRN)
Texas Joint Institute
07.2024 - 02.2025
Patient Representative
Carenow
05.2023 - 10.2025
Receptionist
All Star Handyman Services
11.2018 - 03.2023
Customer Service Representative
TruGreen Lawn Care
02.2017 - 11.2018
Associate of Science - Healthcare Management
Ultimate Medical Academy
High School Diploma -
Cedar Hill High School