Randazhia Jones
Business Administration student with diverse experience spanning education support, customer service, and operations. Strong background in leadership, client relations, and team coordination, with a reputation for professionalism and results-driven performance. Committed to applying academic knowledge and practical experience to contribute meaningfully to organizational growth and success.
Work History
Substitute Teacher
10 Months- Assist teachers in creating a positive, nurturing Montessori-based classroom environment that supports children’s emotional, social, and cognitive development.
- Engage with children individually and in small groups, meeting each child where they are developmentally to build confidence, independence, and cooperation.
- Support daily classroom routines by preparing hands-on learning materials, assisting with activities, and maintaining an organized, child-centered learning space.
- Collaborate with educators to promote a safe, inclusive environment where children feel respected, supported, and encouraged to learn at their own pace.
Server
3 Years 8 Months- Offered personalized menu recommendations to enhance the dining experience.
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained a positive, professional attitude throughout shifts, ensuring a welcoming atmosphere for guests.
- Ensured timely delivery of food, maintaining optimal temperature and quality for a great dining experience.
- Resolved guest complaints promptly, fostering a positive dining experience.
- Trained and mentored new staff on menu items and service standards.
Game Presenter
3 Months- Present games in a live streaming environment, adhering to all computer prompt instructions, game rules, and regulation guidelines
- Fostered positive player interactions, promoting a welcoming atmosphere during sessions.
Game Dealer
4 Months- Dealt various table games, ensuring compliance with gaming regulations and maintaining game integrity.
- Provided exceptional customer service, enhancing player experience and fostering guest loyalty.
- Monitored gameplay for irregularities, promptly addressing issues to ensure fair play.
- Calculated and recorded each player’s wins and losses accurately, ensuring proper payouts and chip exchanges.
Shift Manager
2 Years 3 Months- Trained and supervised new staff members.
•Balanced cash drawers and resolved financial discrepancies.
•Addressed customer complaints and resolved conflicts professionally.
•Ensured a safe work environment by enforcing policies and procedures.
•Provided guidance to shift teams, ensuring tasks were completed efficiently
Education
MBA - Business Administration
Minor in Childhood Studies
Skills
Volunteer Work
Volunteer — New Day Family Success Center
Supported community events and family engagement programs to promote wellness and connection among local families.
Volunteer — Sigma Gamma Rho Sorority, Inc.
Assisted in assembling and distributing self-care bags for individuals experiencing homelessness, demonstrating teamwork and community service.
Awards
Foundation Scholarship Recipient — Stockton University (2025) Awarded for academic achievement and commitment to personal and professional development.