Summary
Overview
Work History
Education
Skills
Websites
References
Awards
Strengths And Expertise
Timeline
Generic

Rande Baird

Kinnelon,NJ

Summary

Dynamic and results-driven professional with extensive experience at Montclair State University, excelling in project management and audit support. Proven track record in enhancing process efficiency and delivering exceptional customer service. Adept at bank reconciliation and fostering teamwork to achieve organizational goals. Committed to continuous improvement and quality assurance in financial operations. Expertise in job-related software. Detailed accounting assistant with several years of hands-on experience assisting with handling various accounting duties and procedures. Well-educated in reconciliation, bookkeeping and revenue recognition. Innovative collaborator focused on adding value through measurable outcomes. Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Overview

16
16
years of professional experience

Work History

Student Accounts Associate

Montclair State University
08.2022 - Current
  • Ensured accurate & timely processing of student payments, scholarships, and 3rd party payments
  • Performed daily reconciliation of cash receipts, wires, and departmental deposits
  • Resolved student account discrepancies in timely manner to ensure optimum customer service
  • Updated and maintained training materials for associate position

Student Accounts Associate

Ramapo College of NJ
12.2021 - 04.2022
  • Reconciled daily: student account payments & miscellaneous deposits
  • Provided outstanding customer service to prospective, active, and prior students, parents & staff members
  • Composed, reviewed, & finalized department procedures for accuracy and continuity

Compliance Analyst

Dream Center Education Holdings, LLC
10.2017 - 01.2019
  • Executed internal audits of active military student accounts to identify opportunity for process improvement, staff training, and reduce external audit findings for over 35 facilities
  • Project Lead – Change of Ownership filing for 52 facilities within 21 states
  • Designed & delivered centralization training for 57 campuses to achieve process proficiency, productivity, and maximize quality assurance
  • Quality Assurance and Weekly reconciliation for inaccurate payments
  • Run scheduled and ad hoc reporting for billing, disbursements, outstanding funds vs cash goals, SLA metrics, and reconciliation

Military Benefits Coordinator

Education Management Corporation
11.2009 - 01.2019
  • Subject Matter Expert for Military Benefits, Federal Invoicing and Accounts Receivable processing
  • Provided direction and support for annual federal audits for 28 campuses
  • Developed and updated internal military training materials for internal & external personnel to ensure superior customer service for military students
  • Perform monthly internal audits to ensure quality and uphold compliance standards

Education

BA - Multimedia

University of Advancing Technology
Phoenix, AZ
01.2003

Skills

  • Project management
  • Critical thinking
  • Team minded

  • Accounts payable management
  • Audit support
  • Bank reconciliation

References

Available upon request.

Awards

  • Airman of the quarter
  • Socrates award for excellence

Strengths And Expertise

  • Microsoft Office
  • Google Suite
  • TouchNet
  • Ellucian Banner
  • Workday
  • CampusVue
  • CARS

Timeline

Student Accounts Associate

Montclair State University
08.2022 - Current

Student Accounts Associate

Ramapo College of NJ
12.2021 - 04.2022

Compliance Analyst

Dream Center Education Holdings, LLC
10.2017 - 01.2019

Military Benefits Coordinator

Education Management Corporation
11.2009 - 01.2019

BA - Multimedia

University of Advancing Technology
Rande Baird
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