Rande Jo Martinez
Brick,NJ
Summary
Enthusiastic and passionate individual who is knowledgeable about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
12
12
years of professional experience
Work History
Licensed Massage Therapist/Chiropractic Office Assistant
Balance Wellness
05.2017 - Current
- Creates marketing advertisements to increase awareness of services and boost sales.
- Books appointments, answer's phones, greet clients, handle payments, and create client service tickets.
- Report customer complaints and praise to manager.
- Handle customer inquiries and suggestions courteously and professionally.
- Follow up on customer inquiries, back orders and special orders.
- Deliver prompt service to prioritize customer needs.
- Answer phones to respond to customer questions, provide information and schedule appointments.
- Assist chiropractor during patient exams to implement treatment plans quickly.
- Facilitate Chiropractor-directed treatment for better patient outcomes.
Massage Therapy Lead
Hand And Stone Massage And Facial
04.2012 - 05.2017
- Increased learning initiatives by educating new hires.
- Instructed new hires on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Massage Therapy - Massage Therapy
Anthem Institute
Cherry Hill, NJ04.2009
Skills
- Intake Forms
- Wellness Programs
- Credit Card Transaction Processing
- Creative Solutions
- Spa Services Understanding
- Booking Procedures
- Quality Assurance
- Customer Service
- Guest Services
- Hospitality and Accommodation
Timeline
Licensed Massage Therapist/Chiropractic Office Assistant
Balance Wellness
05.2017 - Current
Massage Therapy Lead
Hand And Stone Massage And Facial
04.2012 - 05.2017
Massage Therapy - Massage Therapy
Anthem Institute
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