Randel Dorn
Greenville,SC
Summary
Highly competent and self-driven professional looking to pursue my first role in Accounting and Finance. Despite no previous work experience in the field, I bring an incredibly strong soft skills set to the table: exemplary teamwork, incredibly fast learning, efficient multitasking, and a keen attention to detail. I hold myself to the highest standards in both my professional and personal pursuits. There is no doubt in my ability to exceed expectations in any role. Currently pursuing education outside of work in the form of working on my Bachelor of Science in Accounting and certifications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Epsilon-Inc
06.2022 - Current
- Act as the first point of contact for users with technical issues
- Perform troubleshooting/escalation on all issues to the best of my ability utilizing in-house documentation and other resources
- Provide guidance and insight to less experienced techs that reach out for assistance
- Entered service tickets into an incident tracking system to facilitate faster problem identification and resolution
Seasonal Stocker
American Eagle
10.2020 - 12.2020
- Received, sorted, and stored product shipments in the appropriate warehouse locations
- Assembled online orders for customers to pickup in-store or by the curb
- Managed an active floor presence to assist customers as needed
Store Associate
Lidl
04.2017 - 04.2018
- Greeted customers and provided top-notch customer service to build rapport
- Maintained a tidy and organized store to meet cleanliness standards
- Assisted with inventory management to ensure accurate counts and proper storage of goods
Education
Associate In Science - General Education Transfer Credits
Greenville Technical College
Greenville, SC01.2019
Associate in Applied Science - Computer Technology, Network Administration
Greenville Technical College
Greenville, SC01.2016
Skills
- Microsoft Office Suite(Excel,Word,Etc)
- Windows 7/8/10
- Quickly adapt to using new software products
- Proven communication and customer service skills
- Extremely fast learner
- Efficient multitasker
- Ability to quickly optimize personal operating processes: to ensure quality work and a short training period
- Strong and tested teamwork skills
Certification
Comptia A+, 10/01/21
Timeline
Service Desk Analyst
Epsilon-Inc
06.2022 - Current
Seasonal Stocker
American Eagle
10.2020 - 12.2020
Store Associate
Lidl
04.2017 - 04.2018
Comptia A+, 10/01/21
Associate In Science - General Education Transfer Credits
Greenville Technical College
Associate in Applied Science - Computer Technology, Network Administration
Greenville Technical College
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